ComplaintsforArmotech USA
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I purchased three magnetic mounts from this company. They have a no questions asked return policy within so many days of receiving. I emailed them the day I received the products stating that I found them to be cheap and wanted to return them for a refund. As you can see in my attached email, I have yet to hear back. I feel they are stalling so they don't have to honor my return request.Initial Complaint
04/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased some magnetic gun holsters thru their website, but upon receiving I decided they would not work out in my situation. I have tried calling and emailing multiple times to return with no response. The phone number on the website is to many digits long, so I found their phone number on BBB and that number is disconnected. I have emailed multiple times also with no response. I would like to notify others of the scam and possibly be able to return the product and get my money back.Initial Complaint
02/12/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Sent wrong item, wouldnt respond to emails for 2 months. They finally did respond and sent a return label and I sent the product back. They said they were going to issue a refund and I should have it in 3-5 days. After 3 weeks I still have no refund, no product and they will not answer emails or phone calls.Initial Complaint
12/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
ordered 12/10/23 for $71.95 2 emails confirming order with correct information of shipping and billing address, order details and amount. No correspondence since first email to state it has been shipped as stated in previous emails. Attempted to contact several times thru their web site and thru my private email with no response. I called the 2 numbers several times and it is an invalid number. I wanted my product, now I just want credit refunded to my credit card that was charged.web site address: *************************************** Email address: ******************************** phone number provided by website- *************. No, I did not add another 3 by mistake. My credit card company gave me a phone number that was provided by the "company" when charged to my account. ************. The mailing address is in *******. The phone number is from ******** but is neither one of them are valid.Initial Complaint
12/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered product from business. It hasnt been sent, shipper says its waiting for product. Cant get ahold of company. Not returning emails, phone disconnected, cant track package from their website. Scammed out of my money! They added shipping protection to the order that I didnt request. Help!Initial Complaint
12/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a product from ArmoTech USA online since their product looked like something my husband would like for christmas. I ordered it and received 2 confirmation emails. Something didn't sit right with me so I started to research the company more. I found an astonishing amount of negative reviews for the product. I decided then that I wanted to cancel my order before they even had time to package and mail it out. I emailed customer support via their website and then through my own email. I also tried calling them, but their phone number had 1 too many digits, was disconnected, and from NY when the company is supposed to be stationed in **. I cannot get anyone from the company to respond back to an email to confirm a cancellation and their customer support link you can't even click on. I would like my order cancelled an monies refunded that they have already deducted. There are also no ways to do the live chat even though it's listed.Customer response
01/03/2024
After I sent several emails to different email addresses I was able to locate, the company reached back out to me and refunded me the money I had paid them so far.Initial Complaint
02/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This product was very generic and was returned right away unused *** this company is scamming people by saying the product was returned damaged. They would not *** could not provide proof that the product was damaged. I had to pay to return the generic product and still lost out on more money when they stole the money for one of the returns. They can not prove the condition of my shipment and that's why the never responded back when I ask for proof. I wamt the full refund.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
8 total complaints in the last 3 years.
7 complaints closed in the last 12 months.