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Business ProfileforIntelliBrands,LLC
Current Alerts For This Business
BBB files contain a pattern of complaints from consumers which allege issues refunds/exchanges. Specifically, consumers report difficulty in contacting the business to arrange product returns and delays in receiving refunds. These complaints are regarding the LegXercise product.
On October 24, 2023, BBB sent correspondence to Intellibrands, LLC requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer complaints.
On November 6, 2023, BBB received the following response from Intellibrands LLC, " Intellibrands, has seen an unprecedented growth in sales. We have
been
a bit overwhelmed in the customer service department, but we are adding
more staff to give our customers faster responses immediately, this
will help with all customer service issues."
On June 18, 2024, BBB reviewed the company’s recent complaints and found the pattern still continues.
BBB will continue to monitor and update the company's report as needed.
Soothe pain and discomfort
Reduce swelling in your legs, ankles & feet
Stimulate Healthy blood flow
100% Natural
BBB had requested that they either substantiate the claims & provide BBB supporting documentation or modify their advertising statements to reflect more accurate statements in an effort to promote truth in advertising.
As of December 10, 2019 the business has not modified their advertising.
According to BBB's Code of Advertising, claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data.
For more information on BBBs Code of Advertising, Click here.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 9990 NW 14th St Ste 109, Doral, FL 33172-2772
- BBB File Opened:
- 5/27/2014
- Years in Business:
- 12
- Business Started:
- 1/9/2012
- Business Incorporated:
- 1/9/2012
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- LegXercise
- Duo Shaper
- Hours of Operation
Primary
- M:
- 9:00 AM - 8:00 PM
- T:
- 9:00 AM - 8:00 PM
- W:
- 9:00 AM - 8:00 PM
- Th:
- 9:00 AM - 8:00 PM
- F:
- 9:00 AM - 8:00 PM
- Sa:
- Closed
- Su:
- Closed
- Additional Contact Information
Email Addresses
- Primary
Website Addresses
Customer Complaints
68 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Customer Reviews
17 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
HERBERT J
05/30/2024
IntelliBrands,LLC Response
05/31/2024
Mr. ****
I am very sorry that you experienced a delay in shipment of your order. Your order is shipping today 5/30 via FedEx.
Intellibrands Customer Service
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