ComplaintsforIndustrial Safety Products
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Complaint Details
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Initial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought filters for my 3M PAPR air purifier. The wrong items were shipped. And upon receipt, I called this "company" (circus). I brought to their attention that the wrong items were shipped. I advised them that I needed the items ASAP and that it will need to be shipped immediately. These "customer service" representatives refused to send a new shipment until I shipped the wrong order back to them and waited for them to inspect it! They messed up and I should be the one inconvenienced. Very bad company. First and last order.Business response
07/11/2024
Hello *********** Alatif *********************,
The day yesterday 07/10 the case has been received by our customer service team and follow the company policy,
For the inconvenience has done a exception to ship the items in advance and a prepaid return label provided to the customer.
Appreciate your feedback.
Best Regards.
Customer response
07/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After the complaint, ***** called me and he made it right.
Sincerely,
********************* *********************Initial Complaint
05/31/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Placed an order (order#******) on April 9th 2024, items were supposed to ship within 2-3 days.Did not receive any updates on the status, called several times to find out that the items were delayed, canceled the order on April 18th 2024, received a cancelation confirmation the same day which stated that the refund will be processed within 2-3 days. Send first email on May 20th to request a receipt of the refund, 3 emails later, they responded on May 29th that the order "for some reason" was shipped out May 8th. they stated they "wouldn't be able to refund an order that was delivered". They ask me for help to get the items shipped back, which i couldn't offer since they shipped it to a jobsite i was no longer present at. Several emails later they are still refusing to provide a refund.Business response
06/07/2024
Hello *******,
I appreciate your feedback about the refund request, we are conscious you have request a refund for the order cancelled.
By now I'm checing with our accounting team to provide a final response to your request.
We will be attentive to your reply.
Initial Complaint
01/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
11-29-23 ****** Order #******Business response
01/08/2024
*******************,
Contacted us to return his order, we already sent the instuctions and according to his statement, the product is being return.
Once we get the item back and get inspect as good conditions, our accounting department will proceed with the refund.
Initial Complaint
11/22/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Placed an order on July 31st for fall arrest items totaling $1400. Items not received in Shipping. Requested refund on August 22 2023. Several instances of contact to resolve this issue in phone calls and emails. Promised refund on numerous occasions. Refund never processed. Shipment tracker shows the items as returned to sender, but I don't have my ******* months later.Business response
12/01/2023
Hello BBB Team,
Thanks for writing us about our customer request, we apologize this has been inconvenience.
Today I have spoken with our accounting to proceed as the customer desire.
The refund has been issue and should be reflect into the customer account approxiamtely ***** business hours.
We will be fully attentive to your response.
Customer response
12/06/2023
Better Business Bureau:Refund received.
It is unfortunate that it took 90 days and a complaint on the BBB to resolve this issue. I hope this business does better for their customers in the future.
Sincerely,
***********************Initial Complaint
09/18/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a product based on shipping availability. I paid 200 dollars for next day by noon shipping. The product was then shipped to be by ground with an estimated arrival of 7 days.Initial Complaint
05/26/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Date of transaction: April 17, 2023 Amount of transaction: $54.88 online I purchased and they were to supply an allegro air pump stand Nature of dispute is that they have not shipped the merchandise The business can't be reached online via email or calling them on phone there is no answer.Order #*****Initial Complaint
05/18/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased a Safety Harness , the style of harness was not an approved style. Asked to return and exchange harness. Was told that since it was still un-used and in it's box that I could exchange it and that an email with details would be sent shortly. I ***** been tryin to get this resolved since March of 2023.Purchase Date: 3/20/23 Reached out on 4/13/23 (4/17/23 company responded with questions) - I replied back on 4/17/32 Reached out again on 4/25/23 for follow up (company responded that return was in progress, but would send return detail soon 4/25/23)Reached out again because I have not heard anything for 3 weeks on 5/14/23.At this point I have already purchased the safety harness I needed from another company and just want to return the one from ISP and receive a refund.Initial Complaint
05/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My company begins a new project on 5/15/23. I initially contacted Industrial Safety Products ("ISP") on 4/27/23, ordered some safety parapets for the new project; this material was received 5/2/23 with no issues. On 5/1/23, I went through the same avenues to order some window anchors. I called ISP on 5/4/23 to confirm when the window anchors would be shipping; I was advised these would be shipping either 5/5/23 or 5/8/23. On 5/9/23, I sought to cancel the order for window anchors due to the materials still not being available to ship; I confirmed this with ISP and we corresponded via email regarding the cancellation. Then, on 5/9/23, I ordered the same window anchor materials through SafeRite Solutions; their website indicated the materials were in stock and that we would receive the material within the timeframe we needed. As soon as I placed the order, I sent an email to the representative, ******, assigned to the order asking when we could expect the materials to ship (attached PDF showing false advertisement since the items were not in stock). On 5/10/23, after not getting a response via email, I made MULTIPLE attempts to reach anyone on the four different phone numbers SafeRite Solutions lists on its website; one line rings for minutes on end, one goes to *************'s voicemail, the third rings to a full voicemail, and the last number will ring, then disconnect. Finally, in the afternoon, a gentleman answered, asked for my order number and then asked if I had placed the order with ISP? This is when I discovered they are the same business, operating under two different names. ISP has addressed my concerns with cancellation and refund. However, I have not received a single response from anyone regarding cancelling/refunding the SafeRite Solutions order, which also still shows it is awaiting fulfillment. I have called countless times, sent emails, and left voicemails for ************* on 5/9/23, 5/11/23, and 5/12/23, but not received a single response.Initial Complaint
02/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased 3 items from this company on 1/6/23, Order number ******. I received 1 and am due 2. However, I have to be chasing them down for status updates and the remaining 2 items as the do not have the manners and courtesy to update me. I reached out to them again today (4th time) by phone this time and they told me to wait until the end of this month. If I don't hear from them by then, I would ask them to return my money.Business response
03/20/2023
Hello *****,
We apologize for the delay on the order. Our manufacture has had some material shortage, and we did not count with that.
We totally understand your frustration and yes, if there are more delays on this, we can definitely cancel the order and refund the amount back to your credit card.
If we have further updates o our order, we will let you know.
Have a great day!
Customer response
03/21/2023
Complaint: 19436000
I am rejecting this response because: it's been too long. Let them cancel the order and refund my money. Thanks.
Sincerely,
***************************Business response
04/03/2023
Hello *****,
The remaining 2 items have been refunded to your account.
Attached you will find the receipt of the refund.
We apologize for the delays caused.
Customer response
04/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
10/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
September 2, 2022 purchased 3M Versaflo Powered Air Purifying Respirator Painters Kit TR-800-PSK/94248(AAD). Order Number: 113-1116489-2257816 Tracking number ****** ************ Paid: $2,172.06 September 7, 2022 requested refund September 7, 2022 seller approved refund September 9, 2022 Received item and shipped item back to seller Tracking number **** 1Z25949F0327587606 September 16, 2022 Seller receives package September 19th received partial refund of $271.21 Filed multiple Amazon A-Z claims on:September 21, 2022 September 24, ***************** desision due to non action on September 29, 2022 October 7, 2022 filed most recent A-Z claim The nature of the dispute is that Industrial Safety Products or Amazon cannot provide me (the buyer) with a refund that complies with their company policy or the policy of Amazon.Business response
10/18/2022
Hello *******,
My accounting department will go ahead and process the refund within today or tomorrow.
We apologize for this delay.
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Customer Complaints Summary
25 total complaints in the last 3 years.
5 complaints closed in the last 12 months.