![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforClean-Edge Pro
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unresolved
On 7/13/2021 I ordered 2 clean edge paint rollers. The cost was $64.90. The order # was *****. I received a message on 7/15/2021 stating that my order had shipped. I have attempted to track my order, but ironically the tracker does not work. It is now 3/20/2022 and I have still not received them. I have attempted to contact the company several times regarding this issue. The company has failed to respond to any of my attempts. At this point, I no longer want the rollers. I simply want my money back. Thank you.Initial Complaint
10/11/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased the clean-edge pro on June 14th for $35.96. Attempted to use it per instructions. It did not work as advertised. Just made trimming along edges messy. I cleaned it up as best as I could. Packaged it and mailed it back to Clean-edge pro on July 6th. Cost to mail it back was $12.05. I have not heard from the company at all. They never let me know when they received it. They have not refunded my money. I have e-mailed them numerous times. This item did not do as advertised.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.