ComplaintsforInspire Uplift LLC

• Initial Complaint

  07/20/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  sell my products in this marketplace they not pay my money its 5 months and never got paid it's a big scam.Email ID of my store is **************************

  Business response

  07/24/2024

  Hi Moutreib Said,

  Thanks for reaching out to us. We apologize for the wait time in responding to your request regarding the withdrawal. Due to the large number of withdrawal requests that our staff is currently processing, there may be delays in the processing timeframe. We sincerely apologize for any inconvenience this has caused you.You may be assured that we are making every effort to speed up the payout process so that your requests are fulfilled as soon as possible.

  Customer response

  07/24/2024

   
  Complaint: 22018512
  
  I am rejecting this response because: its 120 days and igot the same reply all you have to do is send my money and dont be a scamer
  
  Sincerely,
  
  Moutreib Said

  Business response

  08/02/2024

  Hi Moutreib Said,

  Thanks for reaching out to us. We deeply regret for the wait on your payout inquiry. We acknowledge the urgency with which you must receive your funds and apologize for any inconvenience this may have caused.Rest assured that the appropriate department is currently reviewing your request. To guarantee that your inquiry is handled as soon as possible, we are giving it top priority. We are making every effort to speed up the payout process while our team works hard to handle the large volume of requests we have been receiving.
  

  
  

  Customer response

  08/02/2024

   
  Complaint: 22018512
  
  I am rejecting this response because: 
  they keep saying the same thing for 5 months ago and nothing change .all i'm asking for is my money so all you have to do is sending it and stop repeat this words to me
  Sincerely,
  
  Moutreib Said

• Initial Complaint

  07/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unresolved

  More info

  Its 4 months and still not get paid for my products isold in this platform they take my money and my effort its a scam when contact support always asking me to wait

  Customer response

  07/15/2024

  Here its my store email in inspireuplift

  ***************************************

  Business response

  07/24/2024

  Hi ***************************,

  We want to start by sincerely apologizing for the wait in processing your payment. We recognize how important it is for you to get your money as soon as possible, and we sincerely apologize for any inconvenience this delay may have caused.Our staff is hard at work finding a solution and giving your payment top priority. We are carefully examining the circumstances to make sure that your payment is handled quickly and effectively. We would like to guarantee that your payment will be accepted shortly. We're dedicated to giving you the best service we can, and your satisfaction is still our top concern.

   

  
  

  Customer response

  07/24/2024

   
  Complaint: 21989425
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************. 

  You say the same thing 4 months ago and nothing happen all you have to do is send my money its almost 4 months that not good.its my products money and iwant to get paid 

  Business response

  08/02/2024

  Hi ***************************,

  Thanks for reaching out to us. We apologize for the delay and want to inform you that we have already forwarded your payout inquiry to the relevant department. Our team is working diligently to expedite the payout process. Please do not worry; your pending payouts will be approved as quickly as possible.
  

  Customer response

  08/02/2024

   
  Complaint: 21989425
  
  I am rejecting this response because: they always say the same words 4 months ago and no money sent to me
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/15/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  they scam my money 33$when i sell product in their market they dont payout for me after 30 days as promise i need they send back money for me since march 2024 they dont payout any fund for me

  Business response

  07/23/2024

  Hi **** *****,

  Thanks for reaching out to us. We sincerely regret for the wait on your payout inquiry. We acknowledge the urgency with which you must receive your funds and apologize for any inconvenience this may have caused.

  Rest assured that the appropriate department is currently reviewing your request. To guarantee that your inquiry is handled as soon as possible, we are giving it top priority. We are making every effort to speed up the payout process while our team works hard to handle the large volume of requests we have been receiving.

  I appreciate your understanding and patience. Your request will be granted shortly. Please do not hesitate to contact us if you require any additional help or if you have any more questions.

  
  

  Customer response

  07/24/2024

   
  Complaint: 21989206
  
  I am rejecting this response because: they do not approve my payment match their policies

  i do not accept until they approved my payment
  
  Sincerely,
  
  **** *****

  Business response

  08/02/2024

  Hi **** *****,

  Thanks for reaching out to us. We sincerely regret the wait on your payout inquiry. We understand the urgency with which you must receive your funds and apologize for any inconvenience this may have caused.
  Rest assured, the appropriate department is currently reviewing your request. To ensure that your inquiry is handled as quickly as possible, we are giving it top priority. We are making every effort to speed up the payout process while managing the large volume of requests we have received.

  
  

  Customer response

  08/03/2024

   
  Complaint: 21989206
  
  I am rejecting this response because:

  they dont send any mail for supporting me 

  i will not accept any mail reponse with blank words like that

  they dont resolve and **** contact me 

  i think they must work seriously for payout 

  very poor of them

  Sincerely,
  
  **** *****

   

• Initial Complaint

  07/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Dear ***, I am seller on Inspireuplift, I sold products in the month of Feb and March and up to now inspire Uplift did not give me my payout.First Transection Date: 12Feb2024 total 578 USD Second Transection: 15Feb2024 total 127 USD Third Transection : 03Mar2024 total 323 USD My above all Transection return back to Inspire due to my payoneer closer,Then I provide them another Payoneer and made Transaction .Last Transaction date: 10May 2024 Total ***********************************************************************I always send them email and they reply me the same as copy paste that our team is working on payout process, In two months still they did not complete the payout but their policy says it take 3 to 5 business days to complete the payout process.I request you to Please look into matter and solve my issue.I shall be very thankful to you for your so kind cooperation .

  Business response

  07/15/2024

  Hi ******,

  Thanks for reaching out to us. We apologize for the delay regarding your payout inquiry. We understand how crucial it is for you to receive your funds promptly and regret any inconvenience this may have caused.

  Please rest assured that your request is currently under review by the relevant department. We are prioritizing your inquiry to ensure it is processed as quickly as possible. Our team is working diligently to address the high volume of requests we have been receiving, and we are doing everything we can to expedite the payout process.

  Thank you for your patience and understanding. Your inquiry will be approved soon.

  Customer response

  07/15/2024

   
  Complaint: 21960575
  
  I am rejecting this response because:

  From month of April I am receiving emails from them same copy paste I just attached 2 emails.

  They are always sending me email that our team is working actively and from Feb up to now I did not see them active.

  Please help me more if you can, I shall be very thankful to you for this favor .
  Sincerely,
  
  ********************

  Business response

  07/24/2024

  Hi ********************,

  Thanks for reaching out to us. We sincerely apologize for the delay caused by the high volume of requests we are currently processing. We understand the importance of receiving your funds in a timely manner and assure you that your payout will be approved on a priority basis.

  
  

• Initial Complaint

  07/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  Hello, I am a seller on inspireuplift. I am selling on inspireuplift, the orders have been delivered successfully and without any problems. However, after I made a withdrawal from March 29, 2024, after 4 withdrawals, I still have not received any money. I have also contacted inspireuplift but have not received any response so far. So please help me contact inspireuplift and quickly approve my money, this delay greatly affects a small store like me.Thanks for your help.Hope you respond soon

  Business response

  07/05/2024

  Hi *********************,

  Thank you so much for reaching out to us. We want to start by sincerely apologizing for the wait in processing your payment. We understand how important it is for you to receive your money as soon as possible, and we are truly sorry for any inconvenience this delay may have caused. Our team is working hard to find a solution and is giving your payment top priority. We are carefully examining the situation to ensure that your payment is handled quickly and effectively. 

  Once again, we apologize for any inconvenience this delay may have caused, and we appreciate your continued trust and support.

  Customer response

  07/08/2024

   
  Complaint: 21944643
  
  I am rejecting this response because:
  
  I accept the business's apology, however I would like to know exactly when I will receive my money. Inspire Uplift's response letter did not mention a specific time, which made me feel confused. If possible, I hope they will approve all the money I withdrew, not just a portion of it.
  Thank you for your help

  Sincerely,
  
  *********************

  Business response

  07/19/2024

  Hi *********************,

  We appreciate your inquiry concerning your payment. We regret any difficulty that this delay has brought about. We are dedicated to making sure that every seller experiences a seamless and effective transaction since we recognize how important it is for you to get your payments on schedule.

  There have been some delays recently due to the large amount of inquiries we are receiving.Rest assured that we are giving your payment query our highest attention. Our team is hard at work fixing this problem and accelerating the payment procedure.We are making every effort to transfer pending payments as quickly as we can, first priority.

  We really appreciate your understanding and tolerance during this period.

  
  
  
  

  
  

  Customer response

  07/22/2024

   
  Complaint: 21944643
  
  I am rejecting this response because:

  I appreciate your reply, however I would like to know the specific time it takes for Uplift to refund me, it could be from now until the end of the month or how many days until I can receive my money. It's been 4 months since I requested a withdrawal, this makes me very worried.
  Thank you for your support
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I don't know what to say now. I am now out of money because Inspireuplift has not paid me since March 15, 2024 until now. I also texted and contacted many times but every time the answer was WAIT MORE. So how long do I have to wait? Who is responsible for solving my payment problem?Please respond quickly

  Business response

  07/05/2024

  Hi *************************,

  Thanks for reaching out to us. We deeply regret the wait for the completion of your payment processing. We recognize how critical it is to get your payments as soon as possible, and we sincerely apologize for any inconvenience this delay may have caused.

  We want you to know that fixing this problem is our first priority. Our staff is working hard to resolve the issue and give your payment our first priority. We are closely examining the situation to make sure your payment is handled quickly and smoothly.
  We're dedicated to giving you the best service we can, and your happiness is our first priority.We sincerely regret any trouble this delay may have caused and value your unwavering confidence and support.

  
  

• Initial Complaint

  07/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  Complaint Regarding Unpaid Funds from InspireUplift I am writing to formally lodge a complaint regarding an ongoing issue with InspireUplift, a company with which I am a seller. Despite multiple attempts to resolve this matter directly with the company, I have not received the funds owed to me for over four months. The total amount owed to me is approximately $4,000.Background: I am a registered seller on the InspireUplift platform, where I have conducted sales of various products. According to the terms and conditions of the platform, payments to sellers are to be processed and disbursed within a specified timeframe after a sale is completed.Issue: Despite fulfilling all requirements and providing the necessary documentation for payment, I have yet to receive any funds for sales made more than four months ago. I have made several attempts to contact InspireUplift's customer service, but my inquiries have either been ignored or met with vague responses that have not resolved the issue.Impact: This delay in payment has caused significant financial strain, disrupting my business operations and damaging my trust in the platform. Additionally, it raises concerns about the integrity and reliability of InspireUplift's business practices. The amount owed to me is approximately $4,000, a substantial sum that significantly impacts my livelihood.Request for Assistance: Given the lack of response and resolution from InspireUplift, I am seeking the ***** assistance in bringing this matter to public attention. I hope that your investigation and coverage could not only help resolve my individual case but also prevent other sellers from facing similar issues.I am willing to provide any further information or documentation that may be required to support my complaint. I trust that the *** will consider this matter seriously and take appropriate action. My email : *************************

  Business response

  08/01/2024

  Hi ***********************,

  Thanks for reaching out to us. We want to start by sincerely apologizing for the wait in processing your payment. We recognize how important it is for you to get your money as soon as possible, and we sincerely apologize for any inconvenience this delay may have caused.

  Please rest assured that addressing this issue is our top priority. Our staff is hard at work finding a solution and giving your payment top priority. We are carefully examining the circumstances to make sure that your payment is handled quickly and effectively.

  We would like to guarantee that your pending payment will be approved soon. We're dedicated to giving you the best service we can, and your satisfaction is still our top concern.

  
  

  Customer response

  08/11/2024

   
  Complaint: 21937735
  
  I am rejecting this response because: the same email response i receive since 5 month they just copy past the same email, To conclude, InspireUplift is a scam. It's been over 6 months, and I still haven't received my funds. I strongly discourage anyone from working with them.
  
  Sincerely,
  
  ***********************

  Business response

  08/22/2024

  Hi ***********************,

  Thanks for reaching out to us. We sincerely regret for the wait on your payout inquiry. We acknowledge the urgency with which you must receive your funds and apologize for any inconvenience this may have caused.Rest assured that the appropriate department is currently reviewing your request. To guarantee that your inquiry is handled as soon as possible, we are giving it top priority. We are making every effort to speed up the payout process while our team works hard to handle the large volume of requests we have been receiving.

  
  

  Customer response

  08/25/2024

   
  Complaint: 21937735
  
  I am rejecting this response because: all what they know is just copy past the same email , scammers
  
  Sincerely,
  
  ***********************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I had to wait approximately one and a half months from the time I received the order. After that, I added the tracking information and awaited shipment to the customer. Only then was the payment available, allowing me to withdraw money from the seller's account to my bank account. The marketplace suggested using USDC for faster transfers, promising a maximum of 3 weeks, but I've been waiting for 104 days since initiating the withdrawal on March 20, 2024.I have sent numerous emails inquiring about the status and urging prompt resolution, but the responses have only indicated that I must continue waiting without providing specific details regarding the payment of these amounts. Previously, I had to cover upfront fees such as freight, shipping, and taxes. I just hope they handle the problem quickly and pay me

  Business response

  07/04/2024

  Hi ***************************,
  

  Thank you for reaching out to us. We sincerely apologize for the delay in processing your payment. We understand the importance of receiving your funds promptly and deeply regret any inconvenience this delay may have caused.
  

  Please know that resolving this issue is our top priority. Our team is actively working to address the situation and prioritize your payment. We are diligently reviewing the matter to ensure your payment is processed efficiently and without further delay. Rest assured, your payment will be approved soon.

  Once again, we apologize for any inconvenience this delay may have caused, and we appreciate your continued trust and support.

  Customer response

  07/18/2024

  Dear BBB Support Team,
  I hope this email finds you well. I am writing to bring to your attention an ongoing issue that I have been facing with InspireUplift regarding delayed payments.
  As you are already aware of my current situation, if InspireUplift had handled the matter promptly and transparently, there would have been no reason for me to reach out to you with this complaint. Every time I inquire about this issue, all I receive is a request to wait while they process the problem, without any specific information on when I will receive my payment.
  From what I have gathered, it seems that most sellers on this platform have not been paid for withdrawal requests since March. I find it hard to believe that processing payments should take this long, especially since customers have paid for their orders, we have shipped the products, and the customers are satisfied. Therefore, ********************** should release the payments to us once the customers have received their orders and no disputes have arisen between buyers and sellers.
  As a marketplace intermediary, it is highly unusual for InspireUplift to hold onto our funds for such an extended period without any indication of forthcoming payments. This situation is causing me significant concern. If InspireUplift turns out to be a scam, I stand to lose all my assets tied to this platform.
  I sincerely hope that InspireUplift will adhere to their advertised promise of swift withdrawals, with a maximum processing time of one month. I am looking forward to your assistance in resolving this matter as quickly as possible.
  Thank you for your understanding and prompt attention to this urgent issue.
  Best regards,

  Customer response

  07/19/2024

   
  Complaint: 21930069
  
  I am rejecting this response because:

  Dear BBB Support Team,
  I hope this email finds you well. I am writing to bring to your attention an ongoing issue that I have been facing with InspireUplift regarding delayed payments.
  As you are already aware of my current situation, if InspireUplift had handled the matter promptly and transparently, there would have been no reason for me to reach out to you with this complaint. Every time I inquire about this issue, all I receive is a request to wait while they process the problem, without any specific information on when I will receive my payment.
  From what I have gathered, it seems that most sellers on this platform have not been paid for withdrawal requests since March. I find it hard to believe that processing payments should take this long, especially since customers have paid for their orders, we have shipped the products, and the customers are satisfied. Therefore, ********************** should release the payments to us once the customers have received their orders and no disputes have arisen between buyers and sellers.
  As a marketplace intermediary, it is highly unusual for InspireUplift to hold onto our funds for such an extended period without any indication of forthcoming payments. This situation is causing me significant concern. If InspireUplift turns out to be a scam, I stand to lose all my assets tied to this platform.
  I sincerely hope that InspireUplift will adhere to their advertised promise of swift withdrawals, with a maximum processing time of one month. I am looking forward to your assistance in resolving this matter as quickly as possible.
  Thank you for your understanding and prompt attention to this urgent issue.
  Best regards,
  
  ***************************

  Business response

  07/24/2024

  Hi ***************************,

  We deeply apologize for the wait on your payout inquiry. We acknowledge the urgency with which you must receive your funds and apologize for any inconvenience this may have caused.Rest assured that the appropriate department is currently reviewing your request. To guarantee that your inquiry is handled as soon as possible, we are giving it top priority. We are making every effort to speed up the payout process while our team works hard to handle the large volume of requests we have been receiving.We appreciate your understanding and patience. Your request will be granted shortly. Please do not hesitate to contact us if you require any additional help or if you have any more questions.

  
  

  Customer response

  07/25/2024

   
  Complaint: 21930069
  
  I am rejecting this response because: I noticed that they did not want to pay the seller. They scammed. No other market keeps the seller's money for half a year like that.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Since March 20th, I've submitted multiple withdrawal requests on Inspire Uplift, but haven't received any funds. Despite contacting seller support via email on several occasions, I've only been informed of processing delays. My orders have been fulfilled and delivered to customers, yet I haven't received any payment, significantly impacting my business. I kindly request a swift resolution and a refund for all outstanding withdrawals. Thanks for any help.

  Business response

  07/04/2024

  Hi *******************,
  
  Thanks for reachout out to us. We sincerely apologize for the delay in processing your payment. We understand the importance of receiving your funds promptly and deeply regret any inconvenience this delay may have caused.
  
  Please know that resolving this issue is our top priority. Our team is actively working to address the situation and prioritize your payment. We are diligently reviewing the matter to ensure your payment is processed efficiently and without further delay.Rest assured, your payments will be approved soon. We are committed to providing you with the best service possible, and your satisfaction is our utmost priority.
  
  Once again, we apologize for any inconvenience this delay may have caused, and we appreciate your continued trust and support.

  Customer response

  07/08/2024

   
  Complaint: 21930068
  
  I am rejecting this response because:

  I want to know exactly when I will receive my money. Inspire Uplift's response letter did not mention a specific time. This is similar to the previous response I received via email on June 20. From March 20 until now, I have withdrawn money 6 times but have not yet received any money. If possible I hope they will approve all the money I withdrew and not just a portion of it within 7-14 days
  Thanks for your help
  
  Sincerely,
  
  *******************

  Business response

  07/19/2024

  Hi *******************,

  Thanks for reachingo out to us. We apologize for any inconvenience the delay may have caused. We are committed to ensuring that every seller has a smooth and efficient transaction, as we understand the importance of timely payments.Please be assured that we are prioritizing your payment query and our team is actively working to resolve the issue and speed up the payment process.

  We are doing everything possible to transfer pending payments promptly and give them top priority. We greatly appreciate your patience and understanding during this time.
  

• Initial Complaint

  06/22/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a product on June 10th. The site stated 1-3 business days to process and 7 business days *** to ship. To date the item has not shipped. Support has been useless, always claiming they will expedite my claim and email back. I have had no response from them to date. Always the same story via chat. Seems like a scam. I am demanding a full refund with no resolution to date.

  Business response

  06/26/2024

  Hi *****,

  We hope you are doing well. We are "INSPIRE UPLIFT," a marketplace with multiple sellers. We strive to provide the fastest service to our customers. After reviewing your order, it appears that the seller did not fulfill your order within the provided timeframe. As a result, we have refunded your order.We appreciate your understanding.

  Have a great day!

  Customer response

  06/26/2024

   
  Complaint: 21886583
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************

  Customer response

  06/26/2024

  The business only issued the refund when I informed them I filed a complaint with the BBB and that I would contact my credit card company regarding the charge.  The seller never responded to my messages and the company, after stating it would issue a refund several days prior, changed their story saying they contacted the seller and I need to wait for a response from them.  I value my time and was irritated having to constantly chat/email support to resolve the issue.  I ordered the product on June 10th with the processing/shipping times stated on their site confident it would arrive on time.  Both the seller and the company failed to fully assist with the transaction.  As I stated, it was not until I informed them I filed a complaint with BBB that they issued the refund.  

  Business response

  07/01/2024

  Hi ***,

  We hope you are doing well. We are INSPIRE UPLIFT, a marketplace with many sellers. We always strive to ensure that our customers receive their products as soon as possible and with the best quality.I have reviewed your issue and found that the seller did not fulfill your order within the provided timeframe and has not been responding. For this reason, we have refunded your order.We are really sorry for any inconvenience this has caused.

  Have a great day!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩