We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Vacation Certificates and Vouchers

Unsold Vacations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacation Certificates and Vouchers.

Complaints

Customer Complaints Summary

  • 98 total complaints in the last 3 years.
  • 10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On february 04, 2021 I booked a hotel reservation in ******** using unsold.com as a travel agency. At first I contacted the hotel and confirmed the reservation without troubles but a few days before the travel the reservation was cancelled by the hotel saying that Unsold was out of bussiness and the web page of unsold was down. They never refund the money or gave any solution to the *************** number: ***** Confirmation number: ***** / Reference number: ****** Internation reference number (bank transaction): ***************************

  • Initial Complaint

    Date:11/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a package deal for a ****** resort on unsold.com for $298.10, but I never got to take the trip they took my money, and I was told I was going to get a refund. they still have it on their site that they are going to give refunds and in order they were sent, that was APRIL,26,2021. there are also thousands of people that are saying they did not get their refund at all. ITS BEEN 3 YEARS NOW

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/3/2021 I bought a Santorini vacation deal from Unsold.com for $216. It included some nights at a hotel, so we bought our flights and rental car for the next year. At some point Unsold went out of business and posted that you could fill out a form and they would refund everyone when they could. Our hotel nights would not be fulfilled. I filled this form out in early 2022 thinking I would receive this refund in a few months. It has now been over 2 years and they still have the same message on their website.

  • Initial Complaint

    Date:08/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 8th 2021 I purchased a vacation thru unsold.com for a trip to ******* for $399. Later I found out the company had folded and my trip would be suspended. I was advised to go ther website to submit my travel info/conformation numbers to receive a full refund. It's been over 3 years and I have not received any refund and the website is completely shut down now. This was 100 percent a total SCAM!!!!

  • Initial Complaint

    Date:07/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unsold.com went out of business without notifying their subscribers (myself included). Their website states they are issuing refunds but it has been a long time since Ive submitted my refund request and have not received it back. I paid for a hotel / vacation credit $350CAD and never got to use it because of the issues with the website and its ultimate shut down.

  • Initial Complaint

    Date:07/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Covid stop all traveling, I filed for a refund. They have never sent my refund, and every time I resubmit they say it's pending. The amount is ****** . The itinerary #****** Transaction ID # **********.

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a trip through Unsold.com. The company apparently went out of business. The hotel canceled my reservation, but I was never refunded my money. I went on the website, and it states they are in the process of refunding monies. When I enter my email address, this is what it states: We have already received your refund request. We will be processing more every month and updating this site on progress. We will advise you when we process your request. I took it in good-faith that they would refund my money. Since there is no number associated with the website, I can't talk to anyone. Contacting the BBB is my only recourse.

  • Initial Complaint

    Date:06/25/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in 2021 and they went out of business. I filled out the refund form immediately and I have to yet to hear from them or receive my refund! They don't have a public contact number and I don't know how else to contact them and thats why I am trying this.

  • Initial Complaint

    Date:04/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I leave in ********* and my phone number in this conversation is Australian mobile number. I am available also on WhatsApp if required.17 July 2020 I bought a deal from unsold.com for Sydney accommodation. Booking details are below: Itinerary #:62163Destination:******, ************** Name:********************************** Paid:A$366.10 The Unsold.com closed their business and can offer the refund.I applied for the refund in 2022 and got nothing.Every time I enter my email address into the form published in ****************************************** I got a response on screen in red We have already received your refund request. We will be processing more every month and updating this site on progress. We will advise you when we process your request.I understand, it was my fault that I trusted the company but many people say BBB is a company that can help to get the refund.Could you please help me in getting the refund for A$366.10 Regards ***********************

  • Initial Complaint

    Date:02/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2021 I bought a package offered by this company, when I tried to redeem it after ******* found out that the page was out of business, I submitted the form on their website to claim my money back and also a chargeback on my bank but this was not accepted as it was more than a year old.Since then I have been waiting for an answer but I have not received anything yet. I moved to a different country so until now I could not take care of this matter. Found on reddit that you have helped other people and since I am not in ***, I have no clue what to do as I was expecting for the company to issue a refund.This is my last chance to recover the money as otherwise I know it would be forever lost.Thank you ******

Unsold Vacations is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.