Business ProfileforBestbronze Usa Corp.

They charged me 5 quantities of a product and sent me one. Instead of apologizing they sent me this condescending email below telling me I was too impatient.They have no phone number online to reach them and their website and instagram only had AI to interact with. Our response time is within ***** hours. The missing products were shipped to you yesterday. Please see the attached tracking number.We also noticed that you barely waited for our response before opening a chargeback with your bank. Rest assured, you will receive the products. This is your fifth order, and you know we are not a scam company.Listen , I dont care about your policy of ***** hours. I know I was charged over 200 dollars and sent something worth 50 dollars. Maybe your policy should be not to disrespect your customers and not be careless with their hard earned money.

Dear ******,
We sincerely apologize for the inconvenience and frustration you have experienced with your recent order. We understand how upsetting it can be when expectations are not met, and we deeply regret any distress caused by our previous communication.
First and foremost, we apologize for the error in your order. It was never our intention to send you only one product when you ordered five. We have already shipped the missing products, and you should have received a tracking number for your reference.
Regarding our response time, we strive to address all customer inquiries within ***** hours to ensure that every concern is handled promptly and efficiently. However, we understand that this timeframe may not have met your expectations in this instance, and we are truly sorry for any inconvenience this may have caused.
We also regret if our previous email came across as condescending. Our goal is always to provide helpful and respectful communication, and we apologize if we fell short of that standard. Your feedback is invaluable, and we will use it to improve our customer service practices.
To address your concerns directly:
The missing products have been shipped and are on their way to you. Please refer to the tracking number provided for updates on the delivery status.
We are committed to ensuring you receive the full value of your purchase. If there are any further issues with your order, please do not hesitate to contact us directly at ********************************, and we will make it right.
We value your business and appreciate your patience as we work to resolve this matter.
Thank you for bringing this to our attention, and we hope to restore your trust in Best Bronze.
Sincerely,
Nica
Customer Service Team
Best Bronze