ComplaintsforConexsol U.S.A, LLC
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Complaint Details
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Initial Complaint
10/27/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Conexsol *** LLC was contracted by us to provide a solar system for our vacation home in Roatan, ********. We sent a deposit of $9000**** to Conexsol *** in ***** ******* on April 5, 2022. The rep. indicated that the system would be installed by early June 2022. The contract indicates installation within 60 days of receiving the deposit and contract. Since June, nothing has happened. The rep and company have given us false information about parts arriving in ***** in first July, then August, then September and that they would install soonafter but then there were more excuses. Also, phone calls and emails were not returned for weeks. We persisted. Again we were told lies. It is now more than 7 months and we have no system installed and nobody from the company is responding to our messages/calls. Even the *** is ignoring us ****************************************** We have tried everything! We also called the ******* Fraud line our of desperation. Others have also been hoodwinked by this company. We have requested a full refund of our deposit and reimbursement of our electricity expenses to date as promised twice (in writing) by the ***********************, rep in ******* for the company. Nobody is getting back to us and we feel that we have just been scammed. The company is ignoring us which makes us think that they are not legitimate and maybe out of business? But their website is still active. (Note that we did not put in our actual address for fear of reprisals from this company although it is on the banking wire transfer form)Customer response
11/08/2022
Just letting you know that we are still getting inaccurate information from this company--Conexsol. As soon as BBB contacted them (on Friday, October 28th) I received an email from ******* at 8:30pm that night with a 'delivery receipt' (it did not seem legitimate as it had no company letterhead on it), photo of some boxes and photo of the front door of the shipping company. The shipping company has asked for a tracking number but Conexsol did not provide that. Just seems that they are misleading us again.Sending for the file/for possible follow-up.Thank you.**********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.