ComplaintsforMorgan Family Dentistry
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Complaint Details
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Initial Complaint
10/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Please see attachedBusiness response
10/27/2022
Good afternoon,
I have attached what we received via mail below.
In response to this letter, I appreciate you all sending it to us and bringing it to our attention.
This patient was seen in our office Morgan Family Dentistry on 09/20/2022 with ** **** ******
Pt stated prior to arriving she only had 20$, we told her our office fee was $129 for an exam and 1 xray. We offered the patient care credit and ****** which are our two 3rd party financing options and the patient understood that if she was approved her payments would be handled through them.
Pt was approved but then stated after the fact she only brought the $20 cash... So I explained to her in order to do any financing they have to have a card on file, she stated she has no bank account, no debit or credit card and that she and her husband have cancer and that they cant afford it.
I told her I would apply the $20 cash that they brought to her account and that would leave her with a remaining balance of $109 to pay as soon as possible. Her husband then came in and stated she is not paying anymore and that we could "send them a bill if we would like to".
Please know that the patient declined any treatment that day other than an exam and xray, so the "abuse" comment concerns me.
With that being said the patient did sign our financial policy agreement along with a copy of her paperwork stating she has no dental insurance, I have included a copy of both documents below.
Thank you so much for your time, please reach out for any further concerns.
****** *****
Office Manager,
Morgan Family Dentistry,
***** ****** ***** **** ******* ***** ** *****
Business response
11/22/2022
Good morning,
This is what we received in the mail in response to this patients bill.
The patients total bill is $129 dollars, they only brought $20 cash.
They signed up for ****** which is a third party financing and in order to move forward with that, they required a debit card. They then could not provide a debit or credit card to pursue the financing- therefore they have a bill remaining of $129.
This has nothing to do with our payment methods, we were even willing to apply the $20 to their account and then they could pay the remaining as soon as they could.
Its clear that they are misunderstanding, we are out of network with their insurance (which is why we do not take it) and they did not have the money for the bill.
The owed amount is still $129, it can be paid in cash, no problem.
Thank you,
******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.