ComplaintsforBeach Dentistry
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Services billed on EOB do not match the charges that were billed on CC $122.80 Provider billed for services, however the charges did not match. Requested refund on FSA funded account, and they rejected and said it was easier to save it on the credit for my next visit. No further transactions were expected from this provider, as this was a billing issue with the front desk. The provider has been contacted multiple times to resolve this. Now my benefits account department has rejected my complaint dispute due to the age of this. Due to the fact that the provider had the opportunity to bill the correct amount, and didnt take accountability on issuing a refund. They are at fault and this should be rectified.Business response
06/28/2024
We strive to assure each patient is happy with our services and will work cooperatively with each patient to reach a reasonable resolution to any concerns raised about her or his care or issues with our charges for services.
Due to State and Federal Confidentiality Provisions, we are not able to comment or discuss in a public forum or even confirm whether someone was a patient of our practice. To be able to discuss any particular individual, we will require a HIPAA compliant release that includes authorization for the disclosures to made public.
If this individual is a patient, if she will provide a HIPAA compliant release we will be happy to work toward a resolution.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.