ComplaintsforFlorida Spa Covers, Inc.
Online Retailer
Current Alerts For This Business
Pattern of Complaint:
BBB files indicate that this business has a pattern of complaints concerning delivery and refund issues. Consumers allege they are receiving damaged spa covers and are not receiving a refund after refusing delivery. In June 2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints. BBB has not received a response to date.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Paid over $500 for a sealed, reinforced cover and added expedited shipping... took nearly 2 months to receive after multiple calls/messages which ALWAYS went to voice-mail. So frustrated by their lack of response. After finally receiving the cover in mid October, we noticed a sag after less than 10 months. Within a year, the cover was so waterlogged, it traps any rain we get & we could barely open it. I have consistently called & left messages on every voicemail they offer, with no response. No Email response either. I live in California, but if I lived on the East coast, I would drive it there myself for a refund!Initial Complaint
02/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a spa cover from this company on April 19, 2023. It was to be delivered to me within a few weeks. After not hearing from them, I called a couple of times and emailed them, but I never got any communication back until I got a notice they had canceled my order and processed a refund on my credit card. That notification came in on June 19, 2023order Refunded: *****. The amount of the charge on my credit card was never refunded, even though it was claimed to have been processed. No phone calls have been returned, and the time to dispute via the credit card has passed. Considering I paid in full for a product that they canceled and then never refunded, and I have a complete paper trail, I really hope that there is something that can be done to get my money back and so many others'.Initial Complaint
01/19/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a cover in November of 2022. It took several weeks past the promised date that I paid extra for, for it to even be delivered. We were very happy with the cover up until recently. I paid to have it double wrapped for vapor barrier plus use the solar cover and one side is so waterlogged I cannot even get the cover off my spa. This is unacceptable for something that has only been in use for a year. This needs to be made right so I can purchase a new one or I need a new wrapped piece of foam to install so this doesn't keep filling with water!!Initial Complaint
12/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered Hot tub Spa Cover on May 10, 2022 Order #***** Paid $75.00 for "Expedited" shipping. Have called **************** Left messages NO RESPONSE. Then called Sales Left messages NO RESPONSE.Initial Complaint
10/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a new custom hot tub cover on July 29, 2022, and paid $2400 for the full amount of the cover. On February 16,2023 I was told by ******* they could not build my hot tub cover and a refund would be sent to me. I have not received the refund nor will they return my calls or emails. My order number is ******. Please help me get my refund.Initial Complaint
10/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a custom spa cover (order #*****) November 2, 2022, paid for expedited fabrication and shipping used my **************** and received the cover on December 27, 2022. The box was damaged by a nail sticking up from the pallet used by the shipper (Yellow Freight-in bankruptcy). In July of 2023 I discovered that two of the four parts of the folding cover were accumulating water/water weight. Also mold appeared to be growing inside the clear "waterproof" interior wrap. I took the cover off and was able to drain the water out the end of the panels. Attempted to dry it in the sun. In early August I started trying to contact the company about the Warranty, as directed on the Warranty document. Could not get through. I also used the website "contact us" function to request information regarding a Warranty claim. I made at least 1`2 attempts by **************** phone and website "Contact Us" function with no responses to date (October 6, 2023). I suspect this cover will accumulate more and more water in winter use, sag and fail more completely. **************** declines to assist because the purchase is more than 60 days ago. It appears that I'm out of a bundle of money as a reward for using Florida Spa Covers. I need a full refund so I can purchase from another vendor.Initial Complaint
09/14/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
[Order #*****] (February 5, 2023)Spa cover was delivered with one of the hinge seals not sewn in and we didnt notice until delivery driver was *************** is starting to come loose at the seams also. I have made 3 attempts by phone and left voice mail and twice online and yet to get a response.Initial Complaint
08/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Place the order with Florida spa on April 7, 2023 for a hot tub cover. A hot tub cover cost $459. They sent me an email on May 2, 2023 saying it was in production. Florida spa sent me another email on June 20, 2023 telling me that they will be refunding me my money and not sending me the cover. As of today August 17, 2023. I have not received any more emails or any refund in the mail. I used a credit card and the refund has not gotten back on my card either. I have sent them numerous emails asking what is supposed to happen why I have not heard from them and they have not responded.Initial Complaint
08/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I submitted an order and payment for a new hot tub cover on 2/6/2023. After not receiving the cover for over two months, I emailed on 4/14/23 with no response. I called and spoke to a gentlemen who was surprised it hadn't been manufactured and shipped yet. He assured me it would go into production that week and shipped out. I emailed again on 6/14/23 with no response. I have called numerous times, and have only gotten their answering machine. As of 7/31/23, I have received no updates or response to this $379 order.Looking at their website today, I get the feeling that this company has gone out of, or is in the process of going out of business. I am seeking a refund as it has been nearly 6 months since placing this order with no delivery.Initial Complaint
07/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a hot tub cover April 8 th $419 on may 2nd I just called to check on status well nobody answered numerous calls or emails. I received an email saying I *** refunded but I haven't been and still nobody will call or email me back and still no refund!
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Contact Information
Dunedin, FL 34698-4612
Business hours
Today,9:00 AM - 2:00 PM
| MMonday | 9:00 AM - 6:00 PM |
|---|---|
| TTuesday | 9:00 AM - 6:00 PM |
| WWednesday | 9:00 AM - 6:00 PM |
| ThThursday | 9:00 AM - 6:00 PM |
| FFriday | 9:00 AM - 6:00 PM |
| SaSaturday | 9:00 AM - 2:00 PM |
Customer Complaints Summary
120 total complaints in the last 3 years.
19 complaints closed in the last 12 months.