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Complaintsfor9 Round Fitness
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Complaint Details
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Initial Complaint
11/18/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I called this gym to cancel my membership as I was leaving to CA. I never received a call back form any staff employee. I then noticed a month later I was still being charged for the gym membership so I called and emailed them telling them I had to leave the state and I needed the membership canceled. I still did not receive a response from them. They continued to charge me for 4 months and never returned my calls or emails. I finally reached someone through email and they refuse to give me a refund for the 4 months they incorrectly charged me. They told me 4 months later that I had to put in a written notification to cancel my membership. This is unfair business practice as they charged me for 4 months without anyone from their gym letting me know that they had to have a written cancellation. I really would like to be refunded as I believe this is unfair business practice.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.