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ComplaintsforChronic Condition Rescue, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased an online course on January 20 that was supposed to be available immediately. It is now January 25. I have reached out via email multiple times as well as tried to call but there is no ability to leave a voicemail message. I would either just like to receive the product or have my money back, but I am unable to get in touch with them via email or phone.Business response
02/08/2024
Apologies for the late response. We have been in contact with this person and the issue has been resolved. We were not informed that a case had been filed with BBB.
In summary, according to our software the purchase was made on Jan 20th and the email with the details to access the product was sent on Jan 20, **** at 4:25pm and the software shows the email was opened Jan 20, **** at 5:12pm. Additionally the login was used to view the digital online course.
I have reached out to ********* again to remind how to re-set the password to have continued access to the digital online summit course and the other materials in the library.
Please let us know if additional details are required to clear up this complaint.
Thank you,
***********************
****************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.