Business ProfileforExpert Pool Service, LLC

Our condo association shares a pool with our neighbor association. Each association consists of 10 townhomes. On November 11, 2021 our two associations signed an agreement with Expert Pool to relace our filtration system at a cost of $30k plus permit fees. The agreement called for a chemistry controller, pumps and tanks that would automatically pump appropriate amounts of chlorine and acid into the pool. Installation of the system was completed in August 2022 and Expert was paid in full. Upon completion of the project there was an error code on the chemistry controller which did not allow the automated process to work. We sent numerous texts and emails and were assured by Expert that this would be taken care of. Originally they told ** that the manufacturer was having problems with that model controller and that it needed to be replaced. Then they said it may be due to the flow rate not being enough so we adjusted the flow rate. In any event here we are nine months later with the same error message. The controller has never worked since being installed. As a result our pool service company has been manually adding chemicals. If we intended to have the pool company service the pool manually we could have saved a lot of money by not paying for all these components that aren't being used. We would like to have Expert complete the job we paid them to do.