ComplaintsforFast Air Repair LLC
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Complaint Details
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Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
ON FEB 22, 2024, I HAD A ROUTINE YEARLY SERVICE OF THE A AC/HEAT PUMP FAST AIR INSTALLED 15 MONTHS EARLIER IN THANKSGIVING WEEK, NOV 2022.THE NEW TECHNICIAN SAID THAT THE **** WAS 2 LBS LOW ON COOLANT...HE SAID THAT THE **** USES IT LIKE A CAR TIRE. I DISAGREED WITH THAT ANALOGY. COOLANT DOES NOT **** OUT UNLESS THERE IS A **** IN THE ****. IT JUST DOES NOT USE IT UP LIKE AIR IN THE TIRE....I WAS WORRIED THERE WAS A **** AND ASKED HIM TO FIND IT. HE WAS NOT EXPERIENCED ENOUGH TO EVEN GIVE CORRECT ANSWERS ... HE CHARGED ME FOR 2LBS OF THE MOST EXPENSIVE COOLANT. MY **** DOES NOT USE THAT COOLANT. IF HE PUT IT IN IT WOULD DAMAGE MY NEW **** AND RUIN IT.I CALLED ****** THE MANAGER. HE SAID THE **** WAS IN THE HOUSE LINES AND IT WOULD BE AN ADDITIONAL $2600. TO RUN NEW LINES IN THE ***** OF THE HOUSE. I SHOULD NOT WORRY ABOUT IT IF I WAS SELLING THE HOUSE ANYWAY. REAL HONEST?!I CALLED SUNSHINE AC REPAIR AND HAD A **** TEST PERFORMED. IT CAME OUT WITH NO ****S. THEY SAID I WOULD HAVE TO HAVE THE ENTIRE **** DRAINED AND COOLANT REPLACED, IF FASTAIR PUT THAT WRONG COOLANT IN THE ****. I THINK FASTAIRE CHARGED ME FOR COOLANT THAT I DID NOT NEED AND THEY DID NOT PUT ANY COOLANT IN... I WILL NOT KNOW UNTIL MY **** BREAKS DOWN . I WANT THEM TO GIVE ME BACK THE $611. THEY CHARGED ME FOR WRONG COOLANT. AND GUARANTEE THAT THEY WILL REPLACE MY COOLANT WITH CORRECT COOLANT AND REPAIR/REPLACE MY **** IF/WHEN IT HAS PROBLEMS FROM WRONG COOLANT.Business response
04/23/2024
This customer was 100% refunded and the technician is no longer with the company. We did verify that 2lbs of R-410a refrigerant was put into Ms ******* air conditioning system through our company refrigerant logs. Also, R-410a is the only refrigerant that we carry on our trucks and that is the refrigerant specified for Ms ******* air conditioning system.Customer response
04/23/2024
I HAVE ATTACHMENTS. CAN NOT DOWNLOAD THEM ON UR SITE...I CAN EMAIL THEM BUT HOW...UR EMAILS DO NOT ACCEPT ...
I ALSO AM CONSERNED THAT IS WRONG COOLENT WAS PUT IN MY NEW AC HEAT PUMP UNIT THAT UNIT WILL BE RUINED BY LEAVING IT IN THERE.
I NEED TO KNOW WHAT FAST AIR INTENDS TO DO TO INSURE MY UNIT IS COVERED FOR REPAIRS BY THEM IF IT FAILS. GIVING BACK THE $615. IS GOOD BUT THEY NEED TO TELL ME WHAT THEY DID TO THE UNIT.
Customer response
04/23/2024
Complaint: 21611282
I am rejecting this response because:Date Sent: 4/23/2024 12:03:55 PMI ALSO AM CONSERNED THAT IS WRONG COOLENT WAS PUT IN MY NEW AC HEAT PUMP UNIT THAT UNIT WILL BE RUINED BY LEAVING IT IN THERE.
I NEED TO KNOW WHAT FAST AIR INTENDS TO DO TO INSURE MY UNIT IS COVERED FOR REPAIRS BY THEM IF IT FAILS. GIVING BACK THE $615. IS GOOD BUT THEY NEED TO TELL ME WHAT THEY DID TO THE UNIT.
Sincerely,
*******************Business response
04/23/2024
The correct refrigerant was put into your air conditioning system. The refrigerant that your unit requires is the only refrigerant that we carry on our trucks. I apologize for the confusion.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.