Business ProfileforKelly's Auto Repair & Service, Inc.

4/12/2022 i took my vehicle in to have a oxygen sensor replaced. I was told they were booked but would fit me in. Upon my arrival I never received a written or verbal estimate. Florida law requires this for repairs over $100. I had already received a diagnostic from ********* which told me exactly which sensor had failed and needed replacing. I tried to give this to the owner and he didn't want it and I then told him that the bad sensor was bank1 upstream. This sensor costs around $35 and is a 20 minute job to unscrew the old and screw in the new one. I assumed since no estimate was give the cost for the part and install was under $100. After the repair was finished the owner approached me and asked if my motor was recently replaced and I told him it was. He seemed a little upset and went out to where the technician was and the next thing i know i and presented with a bill of $283 which included diagnostic and high labor charges. I believe this all happened because I had my engine replaced elsewhere. I told him that I didn't ask to have any diagnostics run and had only asked for the old sensor to be removed and a new one installed. This job is as simple as unscrewing the old like unscrewing a spark plug and screwing the new one in and plugging in the harness. I would have done this myself but I am disabled and can no longer crawl under a car. He then told me that I should appreciate that he went out of his way to fit me in when he was booked up also he had to pay thousands for his expensive diagnostic equipment. I had no idea that working me in or having work done elsewhere could have or may have also effected the charges. I am requesting any chargers over $100 which equals $183 to refund to me since over $100 requires the estimate I didn't ever receive.