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ComplaintsforBoston Whaler, Inc.
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Complaint Details
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Initial Complaint
11/12/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Boston Whaler 2014 Dauntless boat was purchased with a 10 year hull warranty against defects in materials and workmanship. The hull is in near perfect condition and up until this past summer had never been stored in water and had been maintained properly. After just three months moored in water, blistering appeared and quickly spread to a 1x2 ft area. Local dealer, estimated repair at $4727. They stated is this a very serious issue that adversely affects the value of the boat. They stated it is rarely seen and should never happen after one season in the water. They also stated that they would not guaranty the repair as the structure underneath the gelcoat could be affected. Boston Whaler states that this is a simple cosmetic repair and is due to the boat being improperly maintained which myself and dealer disputes. Currently, Boston Whaler has offered to cover only $1500 of the $4727 total repair. I believe Boston Whaler should cover the cost of this repair as covered in the warranty offered.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.