ComplaintsforStevens Construction & Aluminum Inc.

• Initial Complaint

  01/18/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  signed contract 8/11/22. & 10/6 gave deposit of $3000. No communication: submitted incorrect plans to .. screwed down plastic tarp. roof leaks at every screw hole. 1/11/23 asked brian s****** for refund. he said it would take at least 90 days and he would not tell me how much.

  

  Business response

  02/07/2023

  In response to the complaint from ******** *******.
  Mrs. ******* signed a contract on August 11th.
  
  To have her patio cover extended and to have an
  additional patio cover built. She put down a deposit of 2,000.00 at which point we started her drawings
  to get her submitted to engineering and permitting. Once drawings where complete Mrs. ******* was
  provided with a copy to submit to her home owners association for approval. Her drawings were then
  submitted to the engineer’s office for review and approval. The engineering was returned to us signed
  and sealed on October 10th.
  
  At which point the permit was applied for. While waiting on the permit to
  be issued Hurricane Ian and Nicole hit Florida at which point Mrs. ******* contacted us stating she had
  damage from the storms and asked us to come asses it. We then provided her with an estimate for the
  storm damages on October 5th.
  
  Mrs. ******* accepted the estimate for the storm damages and signed
  another contract on October 6th And she put a deposit down of 1500.00 on that contract. The permit
  was issued on December 14th. By the city of Port Orange. Mrs. ******* was then put on our schedule for
  

  . Mrs. ******* then called us around January 10t. Stating that she wanted to cancel her contract and wanted a full refund within 3 days. On January 11th Mrs. ******* was called by the owner of S****** Construction and was informed that her work was scheduled for the week of January 16th and that if she did not want the work completed and still wanted to cancel the contract that she would not be receiving a full refund. Mrs. ******* was informed the reason she wouldn't receive a full refund was because of costs that were already incurred for drawings, engineering, and office time for permitting. She was informed that it could take up to ninety days to receive her refund. The owner also informed Mrs. ******* that he would release the permit and engineering to another licensed contractor if she provided one. Mrs. ******* refused to have it released. As for the tarp that was installed on her roof it was installed on her aluminum screen room roof to standard practice after hurricanes and does not guarantee no leakage. Mrs. ******* never once called our office and informed of any leaks after the tarp was installed.

  

  Business response

  02/08/2023

  S****** Construction & Aluminum stands by their first response. In response to Mrs* *******'s rejection I have attached the email from the City Of Port Orange Building Department showing the date the permit was issued which was December 15th. so S****** Construction was off by 1 day of the date in our first response. As for Mrs* ******* stating that her first plot plan was drawn wrong she is correct. The issue in the drawing was addressed, corrected, and submitted for revision which S****** Construction has attached a copy of the correction to this response. As for Mrs* ******* stating that Brian S****** did not know the permit was issued that is incorrect Brian S****** the owner of S****** Construction & Aluminum went to the building department on January 10th to pick the permit up at which time he was informed that their was a hold placed on it by Mrs* ******* and that we could not pick it up. When Brian spoke with Mrs* ******* on January 11th. that is when she told him she wanted a full refund within 3 days or she would take further action. Brian Tried to talk to Mrs* ******* and let her know that we could continue forward with the job as planned for the week of Jan16th because she would not be able to receive a full refund because of the cost already incurred which is stated in our first response. Mrs* ******* still refused and insisted that she wanted a full refund. During that same conversation she was informed by Brian that if she insisted on canceling and using a different contractor that he would release the engineering and permitting to another licensed contractor if she provided one so moving forward she would not have to pay another permit and engineering fee with another contractor but she refused the offer. Mrs* ******* was also told that it would take up to 90 days to receive her refund not 6 months. as for the tarp issue on her screen room The second contract Mrs* ******* signed with us was to repair and to replace the roof on the screen room, as stated in the first response the tarp is not on the house roof. The contract for the roof repair and replacement of roof was attached to S****** Construction & Aluminums first response.

  Customer response

  02/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:  Apparently Mr. s****** would rather argue than return my $3500. deposit.  It's now been 5 weeks since my initial request.  This is my last response.  I reiterate the PDF  plot  plan was  never sent to the permitting dept.  The city gave me the "ORIGINAL" filings. plot plan & specs.  They are wrong....

  My next course of action is Dept. of Professional regulations & small claims court and social media.  (game on).  I am anxious to see who the judge; DPR & the consumer agrees with.  Does Mr. S****** target the senior communities.  I'm 75 yrs. old & i live in a retirement community.   All I want is my $3500. deposit back. so I can move on from this horrific ordeal S****** is putting me thru.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  02/02/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We contracted Steven's Construction Company of Edgewater, FL, to reinstall new gutters on our roof, to correct a previously botched install by another contractor. Date of transaction: October 9, 2021 Amount of payment: $1,134.00 Agreement: Reinstall gutters and elbows on one side of house, install downspout and elbow on other side; fix leak in carport roof. They also agreed to fix loose siding on the front of the house. I was told that they would have to cut the roof to fix the previous contractor's error, which is why the price was higher than usual. My neighbor had the same problem as we did - they had to cut his roof but NOT OURS. Dispute: As it turned out, cutting the roof was not necessary and when I asked, before paying the amount still due, if there should be an adjustment, the worker said that he didn't have anything to do with billing and that I'd have to take it up with the office. It was Saturday, so I paid in full and said that I would call on Monday to see if an adjustment could be made. I did send an email on Saturday but had no response. I tried calling - I left a message, no call-back came. I emailed, no response. I called other times but got no answer nor a call-back. They don't have a physical address listed. In addition, they leak they "fixed" still leaked (we didn't realize this until it rained), and they skipped one of the rusty elbows, which also leaked. I have had to pay another person to fix these problems ($100 so far). I would like, at the very least, reimbursement for the amount overpaid for not having to cut the roof, and the amount that I had to pay a handyman due to their failure to respond. I estimate that total as about $300. Thanks for any help! (I am the homeowner's daughter.) PS - I can't seem to get the emails converted to .pdf without unusual characters etc., sorry.

  

  Business response

  03/18/2022

  Business Response /* (1000, 10, 2022/03/01) */ We have made contact with Ms.******, it was a miscommunication on our part as our email was hacked and her email to us went unanswered because we had no access. We have no problem reimbursing Ms.****** for the work we did not have to do. We told her this and will have a check in the mail and out this week. As she agreed to add a notation to the complaint when it has been received. Consumer Response /* (2000, 12, 2022/03/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company did send the check for the amount which I requested. They seemed eager to make things right, which I appreciated; however, it wasn't just email that went unanswered, it was a series of phone messages. The company is known for doing quality work and the original owner/ manager had turned it over to be run by a family member. It may just take them some time to get all the kinks worked out. The main thing is that they are honest enough and care enough about their business reputation to respond positively to this complaint.

• Initial Complaint

  12/15/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On or about 10/26/2021, I agreed to move forward with an Estimate of $4,680.00 from ******* Construction & Aluminum Inc, to dismantle my screen porch, shed, and carport to ready my Manufactured Home for move. I requested Brian ******* license and Insurance at that time, I never received. I also never received Bilateral Contract signed by Brian ******* of ******* Construction. He requested a $1,000.00 deposit which I sent and he cashed on 11/04/2021. Due to ******* Construction never applying for Permits, me never receiving Bilateral Contract or his license and Insurance, and to a "Conflict of Interest", with the Owner of Community I live in and Brian ******* following the Park Owners' instructions and disclosing information on my move and work I decided to cancel ******* Construction Services and notified him on 11/18/2021 and requested a full refund. To date I have not received refund and I sent him an email requesting refund by this Friday December 17th. Brian ******* called me this morning stating he might have a refund out to me next week but he was keeping office fees which could include up to $750.00. I told him this was unacceptable, I wanted a full refund, and he stated he would not send me anything until it was settled in Court. I am hoping BBB can help resolve this matter without involving the courts.

  

  Business response

  01/07/2022

  Business Response /* (1000, 5, 2021/12/17) */ Unfortunately, some of the submitted case information from Ms. ******** is factually incorrect, so I have attached all documentation providing the correct factual information and conversations had. There was never a request for license or insurance via email like she stated in her email. I've attached all copies of our emails, but our license # can be found on her signed contract. Attached is also the signed (by both parties, Brian and Ms. ********) signatures on our binding "bilateral contract". As we stated to Ms. ******** several times including in the emails, we never disclosed any confidential information with her HOA owner. Her "request" for the full refund was denied after the phone conversation Brian and Linda had on 12.15.21 when she became irate and hung up on Brian after he was trying to calmly explain to her the reason it was taking the full 30 days was because we were trying to increase the refund price to more then what the contract says we are entitled to keep as a "non-refundable" deposit. We had informed Ms. ******** via email, that she acknowledged, "We will start the process of cancelling your contract and submitting for the refund which could take up to 30 days". We were still in those 30 days when Ms. ******** sent an email demanding her full deposit and that she would not wait after December 17th, 2021 (which is technically only 29 days) to be reimbursed and that she would be filing a complaint with BBB, and a claim in small claims court. We sent Ms. ******** the allotted 25% ($250.00) via her signed contract, on December 17th, 2021 certified mail, along with everything I have attached in this response. Brian never said we would not send anything until it was settled in court, we never even suggested court, that was said to us by Ms. ******** as you can find in the documents attached. Ms. ******** hung up on Brian before he could finish speaking, informing her that if she felt the need to threaten us and take us to court, that she was entitled to do so, but that she should carefully review her contract and be aware that she will incur our reasonable attorney's fees. Consumer Response /* (3000, 7, 2021/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Brian ******* has quoted a "time line" of a few emails and 2 phone calls in a 2 month period.My attached docs showed my emails were not responded to. What is the $750.00 he is keeping for? He never applied for Permits with County of Volusia so he could never have performed the work, Permits can take 3-8 weeks so he should have applied as soon as he received signed contract.My home is being moved next week.When did he intend on applying for required Permits to do contractual work? Yesterday was the first time I ever received a copy of Bilateral contract with Brian ******* signature on it, I should have received within 5 days of him signing. Yes,on the phone yesterday, I did tell him I would file a complaint with BBB and Small Claims Court if it went that far, but I did not hang up on him, He hung up on me after informing me he would keep the entire $1,000.00 until settled in court as Attorney fees would apply. Stevens Construction is not entitled to keep any part of my deposit and I am requesting the full $1,000.00 refund. I believe this is a Business trying to take advantage of a Senior Citizen. Business Response /* (4000, 9, 2022/01/05) */ Comments still stand as we already stated.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩