Business ProfileforFox Custom Trailers

I purchased a custom design pet grooming trailer from Fox Custom Trailers on Monday July 3, 2023. When I purchased this trailer I spent $32,xxx plus I spent an additional $6,000 in materials such as a/c unit, grooming tub, and other items to complete the build as agreed with Fox Custom Trailers. I was told this would take 6-9 weeks from Gaye G*****. In the contract, there was no date in there, so I required to have a guaranteed completion date. We agreed on 15 weeks and believed this to be more than reasonable as the target date was 6-9 weeks. Now, I want to keep this somewhat short and to the point but there is a lot to unpack here. First, let me start with the trailer only costed $22,xxx from the manufacture, Triple T Trailers. I believed that this trailer was being built by Fox Custom Trailers. That is not true at all. Fox Custom Trailers charges $10,000 as a "Design" fee. However, there is no need for this as Triple T Trailers, Anvil, ATG, etc all have designers on staff who can build these trailers. It is not rocket science. With that being said, my all in cost was around 32,xxx and plus my materials and delivery nearly $40,000. I don't mind paying for a design fee, assuming the design comes out perfect, $10,000 is steep. When I received the trailer, in the design we came up with I wanted a grooming table on each end of the trailer to fit two groomers, however, because the designer placed a mini split unit above the table location, it was flawed and the table would not fit there. Now the designer keeps blaming triple t trailers, but this not between them. While triple t did have some errors in measurements, I have resolved those issues with them as Fox Custom Trailers doesn't deal with warranty work. I am not requesting reimbursement for the trailer build its self, but rather the design flaw. This build was very strenuous and stressful for me and I have caught Fox Custom in multiple lies. I do expect a 50% design fee reimbursement of $5,000.