ComplaintsforSouthern Turf, Inc.

• Initial Complaint

  07/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Signed a contract with *** at Southern Turf a few weeks ago to 1) Trim Bushes, 2) Remove Tree, and 3) Grind *****.After approximately 1 week, had to call *** and prod him. Crew came out next day and performed 1) & 2). *** said they would be out the next day to grind the *****. Over the last week, have heard "Today", "Tomorrow", and "Within the Hour" several times each. Texted *** Friday mid-day and told him I was out of patience. Told him if it's not done by Saturday noon, I'd retract the good review I gave him. Now Sunday afternoon and ***** has still not been ground. Check has already cleared the bank, so I cannot put a stop to it. I still need the contracted work completed.

  Customer response

  07/29/2024

  After reading my review online, Southern Turf did come out first call this morning and completed the job. Thank you.

  Customer response

  07/30/2024

  After reading my review online, Southern Turf did come out first call this morning and completed the job. Thank you.

  
  

• Initial Complaint

  11/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid this company $6250.00 on 9/21/23. The job was not done completely, I put a dispute to my credit card company on 10/11/23…reversed the dispute & it was resolved 10/18/23. Southern Turf insists they do not have the money, however they do and will not finish the job, fix leaks OR even return my calls, texts or email. The contract states they will fix leaks until 3/2025. I am at a loss of what to do! I want to dispute some of the charges again, however, it just messes up everything on my credit card end. I would like $1250.00 refunded to cover the expenses I have had to put out to try to get things repaired.

  

  Business response

  11/10/2023

  Mr. ********** You asked us to build a pond for you which we did. We agreed to one thing and you kept adding more and more which we also did for you. There was a leak and we sent our guy out to fix it. You paid us $6,250.00 on 9/22/23  and then you disputed the payment and it came out of our account on 10/18/23. The work was done, we did everything you asked us to do and you still disputed the payment. The Payment has not yet come back to our account even know you keep saying it has. The payment should have never been disputed in the first place considering the work is done. You made several rude remarks to our staff and are trying to get out of paying for the work. You told us that you did the same thing with your pool company. 

  Customer response

  11/10/2023

   
  Complaint: 20834662
  
  I am rejecting this response because:
  We did agree on something, a WORKING pond, with no leaks, etc.There is the contract, from your company, signed/dated. The contract states your company will do the pond and honor leaks up until March ****, per the contract. While I did have ideas/suggestions, so did YOUR employees AND anything I suggested was approved by your employees. I have no control if you approved or not. You sent ***** and ***** did what he was told or okayed to do.That is a whole other issue not worth dealing with here. 
  The leak you mentioned, your guy did NOT fix it. He continued to tell me to fill the pond, that was not going to fix a leak.
  YES,I paid you $6,250.00 on 9/21/23 on my Apple card. The dispute went in & was retracked immediately. Per MY documents, it shows the $6250 taken on 10/11/23 & returned on 10/18/23. AND that is what it also looks like on the duplicate documents you sent in. It literally shows 'Bill ******** $6250.00 10/18/23. It does not show a negative anywhere.
  Not sure what the point of sending a confidential document was!?!? That has peoples FULL names. Not professional at all. If I were one of them, I would be very upset. Do you realize how easy it would be to contact them to let them know you shared their business?  
  the work was NOT completed.... so many issues with the whole process. Seeing it was your company's first ever pond, I see why now. I trusted your company to do the right thing. If your company was not equipped to do something like this, you should have been up front about it. Now look where we are at.
  You need to let go of saying I should not have disputed. You are a business owner;you should know any consumer has the right to dispute a service. That is business.
  Speaking of rude remarks. They were all over. I take ownership of mine. It is over &done now. Let's move forward, give me what I requested to cover what I have now had to invest in due to the poor workmanship. My wife was extremely professional on every call or text or email she made. It was your employees that gathered around her in the office as intimidation. She was fine and trying to get things resolved. She is also trying to convince me to not go for more money. However, if I do not get the $1250.00 back, I will look into pursuing for more. Not a threat,just business. And who cares about the pool situation, you are pulling at straws. They got their money back and the pool is complete. Thanks for wondering!  
  
  

  
  Sincerely,
  
  *******************************

  

  Business response

  11/13/2023

  Mr. *********,

  In response to your rejection, Our company completed the work per our invoice and tried to correct the additions that you added to our work.  Southern Turf has not received payment for the work completed as you have shown via your apple pay statements you have provided.  When payment has been received for the work that has been completed we would be happy to entertain coming back and looking at any deficiencies that there may be.  

  Customer response

  11/13/2023

  
  Complaint* ********
  
  I am rejecting this response because:

  Once again…your bank HAS the money, $6250.00. There is not anything ***** Credit Card can do. They are not going to pay you twice! 
  Please prove to us here, the money is not in your account still. And not just the negative transaction. Again, you document from your Quick Books shows the money is available!!!!

  And I want $1250.00 minimum returned to me for having to fix what you didn’t.

   

  
  
  Sincerely,
  
  ****** *********

  

  Business response

  12/28/2023

  Please see the attached photo from our email showing that the funds just went back into our account from quickbooks yesterday December, 27th 2023. The reason wee won the dispute is because we provided the proper information showing that we did the work.

  Customer response

  12/28/2023

  Im not sure at all why we got sent this picture. Our credit our company told me a long time ago that Southern Turf was paid. All the trouble ****** had was his own ******************* It had absolutely nothing to do with my credit card.

  Customer response

  01/03/2024

  Why do I keep getting messages? This was closed

  Southern Turf THINKS!?!? they win, however it was there quickbooks person that was wrong ABD they did NOT do the work!!!!!

  they were horrible people to deal with!!!!

  Customer response

  01/04/2024

   
  Complaint: 20834662
  
  I am rejecting this response because it was his Quick books people that messed it all up AND the business itself was unprofessional all around.
  
  Sincerely,
  
  *******************************

  Customer response

  01/08/2024

  I do not understand why I keep getting the same message over and over that the case is closed. Southern Turf did not live up to the application. They are the ones who screwed up their QuickBooks stuff. I did absolutely nothing wrong. I just honestly do not understand why I keep getting messages from the Better Business Bureau. If the case is closed, close it. That business is horrible. I lost out! End of discussion because theres obviously nothing else I can do. 

• Initial Complaint

  07/12/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Southern Turf was hired by my neighbors, the **********, to perform tree trimming and removal work on their property. On November 15, 2022, the date the work was performed, one of Southern Turf's employees drove a heavy piece of equipment over the curb and crushed the water meter box for our house. Southern Turf called Seminole County to come out and shut off the water to the house. I was home with a stomach virus and noticed that we had no water. The Seminole County water employee who was called out to investigate came to my door and informed me of the issue and explained that there was a break in the pipe on the homeowner side (in other words, not something the county could fix) and Southern Turf would have to be responsible for the repair. I called Southern Turf's offices and they seemed to be reluctant to call someone out for a same day repair due to the additional cost of an emergency/same day repair. I was upset and asked about being reimbursed for a hotel stay instead (I have three children and each is in school...we couldn't cook, bathe, etc), and finally Southern Turf agreed to send someone to fix the break. They told me by phone that it would be one of their irrigation employees. That individual did come on the evening of Nov 15 and appeared to have fixed the pipe. On July 5, we discovered that the repaired pipe broke and had been leaking into the street. I called a plumber to investigate and fix. The total cost was $1620. The plumber indicated that the first repair was not made correctly. He documented that the wrong materials and incorrect glue was used. I reached out to Southern Turf for compensation and spoke to their office manager who said that she would have to work with the owner for some sort of reimbursement. After several days of not hearing from them, I called back on July 12. They stated that they are refusing to pay anything toward the repair and since it has been 9 months, don't feel responsible for the issue any longer.

  

  Business response

  07/12/2023

  Hello Mrs* ****, After one of our guys realized that they hit the water meter they called the county to have the water shut off right away. After you contacted the office about said issue we weren't being reluctant we used the proper protocol and needed to make sure we were contacting the right person for the right the job. We then had someone come out as soon as they could which was the same day the incident occurred and they fixed the issue. Since our guy came out and fixed the issue in the same day we did not feel that a hotel was necessary since they turned the water back on and everything was working properly. This incident as you stated happened on November, 15,2022. You contacted us on 7/05/2023 letting us know that the pipe broke and stated that it wasn't repaired correctly. When we spoke you said that you want us to pay for the plumbing bill that you got from the person you called out to investigate the situation which was $1,620 and asked that we pay $500 towards your next water bill. We did exactly what we needed to do as a business to get the situation fixed when it first happened and unfortunately there is no warranty on plumbing services. 

  Customer response

  07/12/2023

  
  Complain** ********
  
  I am rejecting this response because the business owner is misrepresenting their eagerness to assist and as well as the qualifications of the individual contracted to repair the damage made by their negligent employee on 11/15/2022.  Via phone today (7/12/2023) with Payton (office manager), I requested a copy of the invoice for the plumbing job that Southern Turf alleges they paid for on 11/15/2022.  In my conversation with Southern Turf on the date of the actual incident (11/15/2022), Southern Turf indicated that they were sending a "family friend" to do the emergency plumbing work. When I asked whether the individual was licensed, they admitted that he was NOT. 

  Please forward, as requested earler today, a copy of the invoice for the plumbing work performed on 11/15/2022 by the "licensed plumber," along with the name of the business and the contact information for that plumbing business.

  Furthermore, BBB should be aware that I was not permitted to consult on the contractor for the emergency plumbing work, nor did that individual communicate with me when they came to complete the plumbing work.  I contend that it was Southern Turf's responsibility to hire a qualified and licensed plumber to perform the work.  And therefore it is also Southern Turf's responsibility to ensure that this repair is made properly.  I am an innocent party who is now out nearly $2000 due to Southern Turf's negligence and refusal to accept responsibility for their employee's trespass and destruction of my property.

  The quality of the work performed by the "plumber" on 11/15/2022 is consistent with Southern Turf's original admission that the individual tasked with the job was indeed a "family friend" and was not licensed.

  
  Sincerely,
  
  ***** ****

• Initial Complaint

  09/01/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Landscaping of river shoreline. start date 4/28/22 Paid in advance $30,000 for materials and labor Only received about 2/3 of work and materials to date. Was suppose to be a 2 week job, I started to perform the work myself after 3 months and it still was incomplete, could not wait any longer for them (they worked an average of 1 day per week). Biggest hold up was they did not have the materials I had paid for. I am now having to purchase the materials from another vendor to finish the job. They previously had agreed to furnish the rest of the materials, but didn't and now don't return my phone calls. I am only asking for the $6000 refund for materials never delivered.

  

  Business response

  11/09/2022

  Business Response /* (1000, 9, 2022/09/26) */ We started the process for Mr.******* with an estimated amount of $35,000. This was an overall coast of job and not an itemized amount. Mr.******* paid a deposit of $20,000 before the job was started. From the start of the project, there were a handful of additions or changes. We did struggle finding Cocquina boulders the appropriate size for Mr.*******'s sea wall. About mid-way through the project, Mr.******* came into the office to pay another $10,000 for more material added. Once Mr.******* had a meeting with the owner of Southern Turf, a mutual decision was made. Travis Ingalsbe was going to cover the cost of more shell and coquina boulders to make the customer content. We delivered the shell, which Mark stated he'd spread himself. The coquina boulders were still attempting to be found, as Pebble Junction (the recommendation from the customer) and other distributors within an hour radius, did not have the size of coquina needed. Before we stopped looking for coquina boulders, we received initial communications for legal action. At that point, we cut all communication with Mr.******* and did not show back up to his property. Consumer Response /* (3000, 11, 2022/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) There were no additions to the project. They did not complete the project. The second payment of $10,000 was made when the business owner (Travis) called me, indicated they had found the rock needed, and they wanted the money to make the purchase. The rock was never delivered. I started doing the work myself because the 2-3 week project was already taken over 3 months and I was tired of my front yard being mud (which my dogs then tracked into the house). The coquina rock is available, I have purchased several tons to complete the project. I have had to buy my own fill, coquina rock, trees and sod. All of which I had to do the labor myself. All I am asking is for a refund for materials paid for and not delivered. I was given many promises from Travis the owner, of which none came to fruition. I was charged $11,000 for coquina rock, and received less than $3000 in coquina rock from the business. I have supplied a large part of the material (coquina rock, crushed shell, trees and sod), done a large part of the work, while Southern Turf and Travis have kept my money. I not only supplied labor, but also had to supply a tractor for most of the work, since this business did not have the right equipment available. I am just asking for a refund of monies paid for labor and materials that were not delivered.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩