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Complaint Details
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Initial Complaint
05/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Twice they want to bill me an extra ***** because I called to cancel. First time was because my son was sick, Today I was surprised to go on vacation and need the time to pack. Plus my son has a slight cold and coughing (again). I cannot control either situations. I am being told i am canceling last minute and they need 48 hrs. They were closed yesterday!! Can't give 48 hrs when they were closed. I feel they do not have the right to charge extra for services never rendered!Business response
05/10/2023
All new patients sign a paper which states:
"After school appointments are in high demand in our practice. Please understand that if you have to reschedule or cancel your appointment with less than 48 hours notice, we will not be able to schedule you again during this highly sought after time slot. It will also add a $35 broken appointment fee to each appointment that was not given the full 48 hour notice."
After the cancellation call this morning and subsequent dispute we emailed this parent a copy of her signature on this document. We were not closed yesterday and patients can leave a phone message, email, or text to cancel appointments at any time.
This patient has same-day cancelled seven times, for which a charge was levied only twice. All cancellations were documented with date and time in our Electronic Health Record. It is impossible to render services to a patient who does not come to the appointments they schedule.
On the phone today the patient self-dismissed.
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Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 10:00 AM - 3:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 10:00 AM - 3:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.