55 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Dan D
5 stars05/10/2024
****************** has worked with Symbiont Service and the King family for 25 years now. They have always given superior service and products and are quick to solve any problems. Their staff is always there to serve the customer in a pleasant manner.They are the best when it comes to pool and spa heaters...both installation and service.****************, President ******************, Inc.********, **.
Symbiont Service Corporation Response
05/13/2024
Hello Mr. ********** Thank you and ****************** for your 25 years of partnership with Symbiont Service. We value your loyalty and it's our pleasure to provide you with excellent pool and spa heating service. We're also grateful to you for taking the time to review us. Looking forward to continuing our business relationship for many years to come!
Review from Heywood A
1 star12/26/2023
I called this company to fix a gas pool heater.They came the next day and saw the code on the heater that indicated that there was a bad sensor the stopped the boiler from overheating.Of course they did not have the part on their truck.They said they would have to come back and quoted me a price of $284.00.I looked the part up on the internet and it cost $14.00. They came back and it took their serviceman all of 15-20 min to put in the part.They billed me for a service charge of $115.00 plus the $284.00 I'm sorry it wasnt my fault they didnt have the part on the truck!! Two visits to fix a $14.00 part that took 15 minutes and cost $400.00. I'm sorry that is overkill.I wont be dealing with this Co. anymore and I will advise my friends and neighbors not to use them.Symbiont Service Corporation Response
12/29/2023
We have contacted the customer and came to an amicable resolution. He will be retracting the review for a more favorable reflection of how we took care of his concerns. Symbiont Service TeamReview from Susanne D
5 stars11/02/2023
*******************, very reliable & knowledgeable! Having a maintenance contract also eases my mindSymbiont Service Corporation Response
11/03/2023
Hello ********************! Thank you so much for your 5-star review. We value your kind words and are pleased hear your positive feedback about your maintenance contract with us. We're glad to be of service!Review from Gonza P
5 stars10/20/2023
Symbiont is well recommended for their professionalism and elevated customer care. We have now worked with them for a few years and I am nothing but impressed at how smooth their services are.***********- Engineering TeamSymbiont Service Corporation Response
10/21/2023
Hello **************! Thank you so much for the 5 star review. We are also grateful for the opportunity to work with you and the team at *********** over the past few years. Looking forward to continuing to serve you in the future!Review from Scott F
5 stars10/06/2023
Sales staff were great . The install crew for my Pool Heat pump were knowledgeable and Friendly. I would recommend Symbiont for pool heat pump needs ************Symbiont Service Corporation Response
10/16/2023
Hello ********************! We're so pleased to hear that you were happy with the service you received from our sales and install teams. Thank you so much for the 5 star review! If there's anything else we can do for you, please don't hesitate to reach out - anytime. Enjoy your new heat pump.Review from Michael S
5 stars10/03/2023
***************** ********** has received excellent service from Symbiont and very through and communicate very well.Symbiont Service Corporation Response
10/04/2023
Hello ****************! Thank you for your positive review of our service. It's a pleasure to work with you and the ***************** ****************** and we look forward to continuing to provide you with excellent service in the future. We appreciate you!Review from stuart d
5 stars09/13/2023
Commercial geothermal customer since 2010. We have had the opportunity to work with every department and results are always positive. Great company and would highly recommend . Just replaced spa heater very professional sales to installers.Symbiont Service Corporation Response
09/14/2023
Hello Mr. D! Thank you so much, not only for this 5-star review, but most importantly for your years of partnership with Symbiont Service. We value your loyalty and look forward to continuing to provide you with excellent service for years to come.Review from jeffrey b
5 stars07/19/2023
Always professional, reliable and excellent work!! We use Symbiont Services for all our HVAC needs.Symbiont Service Corporation Response
07/21/2023
Hello Mr. B, and thank you for taking the time to write us a review! It's good to know that you are pleased with the level of service you receive from our team. We appreciate your kind words and look forward to continuing to serve you in the future.Review from WILLIAM H
5 stars07/08/2023
Our service technician, Brett, was professional, knowledgeable, and did an outstanding job. JHSymbiont Service Corporation Response
07/11/2023
Hello Mr. H! Thank you sharing about your experience with our company. Brett will be thrilled to hear your comments about his service. We appreciate your business look forward to serving you whenever you may need us in the future.Review from John A
5 stars06/08/2023
Excellent service, job and professionalism! What a pleasant surprise! Thank you to all.Symbiont Service Corporation Response
06/09/2023
Hello ********************! You're very welcome. We're thrilled to hear that our team exceeded your expectations. Thank you for choosing Symbiont, and we look forward to serving you again in the future.
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