ComplaintsforCastelli Interiors and More, LLC
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Complaint Details
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Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had an outdoor kitchen countertop originally installed on June 7th. On the following Monday, I contacted the company to let them know that I was not happy with the stone because it had a dull spot as well as some cracks in it. I took about two weeks, but the company did come out to try to repair it. Again, when they left, I was left with filled cracks and marks all over my countertop. I let the company know and asked if someone could please come out to take a look at it. Here we are almost a week later and no one seems to care at all. They keep telling me they are reputable and will take care of it, but they cannot give me a day or time that anyone can come out to even address the issue. At this point, I do not have any faith that they could fix it anyway. I did have another contractor come out. They said it looks like they put the epoxy on to fill the cracks and then did not let it dry and buffed it. This caused a hazing over the entire stone. We were able to clean most of the epoxy off, but it does look like where they buffed the area, the stone needs to be re-polished. This is a huge area of our countertop and is right in the middle of it. All we want is for them to come out and polish it and make it right. I knew from the beginning I did not want to use this company. We had issues and I asked for my deposit back and they refused. This has been nothing but a nightmare the entire time and I would not recommend using them to anyone at all!
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.