ComplaintsforCapitol Homes

• Initial Complaint

  06/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  We purchased a single family home from Capitol Homes in September 2021, and the home still hasn't been delivered yet after 2 1/2 years!! We met with the owner in January 2024 with the home being less than halfway in the construction process, and he wasn't able to promise a delivery date. They've done just afew more projects since then, but the home sits unattended for many weeks in between sub-contractors doing their jobs. Because of this, honeybees got established for over 4 months inside the cinderblock of a back room, before they took any action and we're not sure if they disposed of them legally, since they weren't relocated and nothing was provided in writing. They've said it'll take 5 more months to deliver the home once cabinets are installed, but they've been sitting in their warehouse for many weeks awaiting for the contractor to install them. Their communications are very spotty and poor, they don't answer many of our questions by simply ignoring them. They've also charged us over $20K more in additional fees for increased material and labor charges, which we were forced to pay recently since it's taken so long to deliver the home. We're too far into this project, and really want our new home very much, so we can't back out. We simply want them to give our home priority and complete it as quickly as possible and are seeking your help to step in and get some action, for a commitment on their part to complete our home as soon as possible and finish the job!!! We need a delivery date from them, and communications that nothing is damaged (i.e-roof, *************** that's still open by the front door & awaiting inspection; garage doors left open and garage is exposed to the elements, now that we're in the hurricane & heavy rainy season in **********). This is our 4th new-home build which typically takes 9-11 months for delivery, so this is totally unreasonable and derelict on their part to delay it for this long. We would appreciate your assistance.

  Customer response

  07/17/2024

   
  Complaint: 21898907
  
  I am rejecting this response because:

  Here's what Capitol Homes sent us on Friday 6/28, following a phone call we received from her (*******************, Co-Owner with *********************) that day.  They keep saying that delivery will take about 5 months after cabinets are fully installed, which to us seems way too long, but considering this company's record for slowness/tardiness due to putting our home near the bottom of their list, that comes as no surprise!!  Cabinets are installed now and awaiting for the countertop installation, hopefully in acouple weeks from now, so this puts delivery around the end of this year (December), over 3 years since we signed the contract in September 2021, which is absolutely ridiculous, and thus our legitimate complaint still stands.  They've asked us to remove our complaint from your BBB website, but we refuse until they take more prompt action and delivery of our home.  

   

  They're focusing their energy on a new 12-home development in our area, that's netting them millions more in revenue, so we're low on their list of priorities, obviously.  We felt all along and in this call from ****, that they're more concerned about their public image and preserving their supposed "good reputation" in the community, which in reality is not good at all and we're confirming that it isn't as good as they claim or presume it to be.  We've heard of other buyers complaining about them as well, and in fact, about two others filing a lawsuit against them too.

  **********************;

   

  Good Afternoon Mark,

   

  Thank you for returning my call today. As we discussed, we hired two separate companies to address the bee situation at your home. You expressed on the call that you wanted them to produce a report to you, however, stating that the bees were not removed legally is not true. We hired both companies to use their expertise to remedy the situation. 

   

  During our call we discussed a timeline of work that is to be completed at your house. You advised that ***** had already updated you on your cabinet installation. 

   

  Please contact the Better Business Bureau to remove the complaint. Let us know if there are any questions, we are happy to answer them.

   

  Thank you 

  ****

   

  

  Lic#CGC1513420

  **************************************************

  **************************** & 6

  *******************

  ************

   

• Initial Complaint

  06/14/2024

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  We Signed a contract with Capital Homes in March 2021. To build us a house in ******* FL for ****** dollars. As of June 14 ******************************************************************** sight. When we signed the contract we were told 18 months to complete. Then it was 2 years next it was 2 1/2 years and now they are saying 3 years. We also are experiencing very poor communication with Capital Homes. To resolve the issues we need the house to be completed by the end of September 2024. Better communication with the builder (not just the office manager). We want to be compensated for our expenses due to Capital Homes delays in completing our home.

  Customer response

  07/02/2024

   
  Complaint: ********
  
  I am rejecting this response because:

  Please close my case # ******** against Capital Homes of *********, *** 

  They have contacted me and said that they will not respond to the Better Business Bureau. The issues we have with them are unresolved and it appears will stay that way. 

  Thanks ***. 

  Sent from my iPhone

  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We entered into a contract with this builder 12/25/2020 and to date, they have NOT finished the job. After 3 years, 3 months of lies, ****** workmanship, blatant refusal to return phone calls or emails we have retained an attorney and will be terminating the contract. There is a laundry list of items not finished...like an ENTIRE ROOM (pool bath) unfinished. Holes left in tile floors. Misplacement of required electrical outlets that the site supervisor admitted they "knew were wrong but hoped would fly", expired permits, a backsplash installed with the wrong tile that when they DID replace it, the work is terrible, damaged walls, short tile. The Certificate of Occupancy has been issued and no trespassing signs have been posted yet they keep coming on to the property setting off alarms. Once the alarm goes off, they enter the house anyway! We will be contacting the Attorney General to lodge a complaint as well. We are in contact with at least 4 other customers going through the same issues with fraud, extortion and poor quality work and customer service.

• Initial Complaint

  01/17/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I *******************, contracted with Capitol Homes on December 30, 2020 to build a home at ******************************************************************************. On November 10, 2023 I recieved an email from Capitol Homes stating that I owed them an additional $61,000 above what the contract price was when I signed the contract . I took possession of the home on 11-24-2023 and moved into the home. Since I was not prepared to pay the $61,000 at time of closing, I signed a note that the builder will hold for 5 years at 2% interest to repay this $61,000. The builder did not contact me from the time the contract was signed on December 30, 2020 until the email that I received on November 10, 2023 about any extra charges that I would be responsible for at the end of the build.I do not feel that I am responsible for any extra charges for this house, because Capitol Homes failed to contact me during the build about any overcharges that were being applied.After moving into the new house, I have contacted Capitol Homes by email once a week to there ************* concerning issues that need to be addressed ASAP with no reply.-ReFrigerator door alignment -Kitchen Cabinet doors warped -Guest Bathroom tub not level, leaking water -damaged soffit -defective living room ceiling fan -vinyl flooring improperly installed

• Initial Complaint

  11/10/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  We signed with this builder on 9/27/21 and was told they would complete the construction in 18 months. We have been charged several times for various things such as hurricane clean up and increase in pool building. We have made sure these were paid as soon as we got the invoice so we would not stall the process. House is still not finished and nobody can even inform us of the date it will be completed. I have seen 86 houses that have been started after they started and have been completed. Can they complete the building like the other contractors are doing.

• Initial Complaint

  08/07/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Three year into the build finally finished,certificate of occupancy has been issued by the county they are asking for over $ ****** more then our fixed contract price. Our attorney has been in contact with them a numerous times. Have paid them promptly over $400,000 in the last 3 years.

• Initial Complaint

  01/05/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  We signed a contract April 1 2021 with builder was told it would take 12 to 14 month to complete. As of today Jan 4 2023 all that is finished is slab and walls. Was told yesterday it was going to be another 10 months! There are other homes they are doing that started 7 month ago and are at same stag. All we keep getting are excuses way nothing is done. For example the walls were completed Nov 25 2022 and nothing has been done since. A house next to me being done by another contractor started six months after mine is almost completed. Been told numerous of times shortages are due to delays but nobody else is expecting this. I have ask to talk to owner and construction supervisor for over a month, still no call back. All my draws are current , there has been no delays on are end! We need HELP!

  Customer response

  01/19/2023

   Thank you for getting back with us . I did receive a call from the construction supervisor the same day Capitol Homes received complaint. We talked for a good hour and I let him know all of are concerns on the delays and the time it is taking for this build. He assured me he understood our frustrations on that and the lack of why this has happened. He gave me his word that the beam pour was going to happen the next day and job site would be cleaned up and dumpster would be on site. Im pleased to say that all has happened! He assured me that my house would be #1 priority on his list. We also went over a rough schedule for next steps in the build and timelines. I told him I hope we can continue on a positive path from here and finish this build soon.
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩