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          Find a Location

          Dollar Car Rental has 319 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileDollar Car Rental

            Auto Rentals and Leasing
            Multi Location Business

            Contact Information

            8501 Williams Rd

            Estero, FL 33928-3325

            Get Directions
            Visit Website
            (239) 301-7000

            Customer Reviews

            1.06/5

            Average of 594 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1,713 complaints closed in last 3 years

            719 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Dollar Car Rental has 319 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              8501 Williams Rd, Estero, FL 33928-3325
              BBB File Opened:
              6/22/1988
              Years in Business:
              39
              Business Started:
              1/1/1985
              Business Incorporated:
              1/2/1992
              Type of Entity:
              Corporation
              Alternate Business Name
              • Dollar Rent-A-Car
              • DTG Operations, Inc.
              • Dollar Rent A Car, Inc.
              • Dollar Car Sales
              • Dollar Rental Car
              • Dollar
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              1,713 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/30/2024

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              June 27 2024: I reserved a car rental online. I paid a deposit of $202.30 (see attached email confirmation). July 14 2024: I picked up the car and added a driver for an additional fee and paid the remaining balance. The total charged was $199.59 (see attached updated reservation receipt) July 21 2024: I returned the car with the gas needle past full. They accepted the car and emailed a receipt with no additional charges. (see attached updated email receipt) July 30 2024: Dollar charged my car an additional $126.21. (see attached screenshot of my **** account) July 30, 2024: I received a LETTER IN THE MAIL, not an email like all previous correspondence, and no e-receipt, saying they "audited" my car and charged me for 10.54 gallons of gasoline. (see attached scanned letter) The car was overfull. I am a frequent traveler and car renter. I know the drill. They documented the return mileage and certainly would have noticed at that time if it was not full. This is an ongoing issue with car rental companies. They hope you don't notice after the fact. I notice. I am requesting the $126.21.
              Read More
              Read 1712 More Complaints

              Customer Reviews

              594 Customer Reviews

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              Most Recent Customer Review

              Danita M

              08/19/2024

              Car Dollar Rental at Gerald R. Ford airport is horrible. I went through Expedia and I was given a 2022 car that was dirty in the inside and outside dust had collected so it had to have sat for awhile. I did not have any windshield wiper fluid and the car made a noise that sounded like the window wasn't rolled up all the way when it was. They said their car wash was broken and that I can substitute but all the cars needed to be wash so there was nothing clean to select fom. They did not offer to reimburse the carwash I paid for. I strongly suggest to AVOID at all costs.


              Read 593 More Customer Reviews

              Local BBB

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