Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/22/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
5/5/2021 Blue Nirvana Pool Service and Repair came out to replace my pool DEH filter. They did and also replaced PVC pipes from the shut off valves and pump to the filter, When the pump was started 3 areas leaking. Bryon the owner tried 2 more time to repair the leaks, I had to wait to start the pump so the glue would set up after 4 hrs I started pp and there where 2 joint leaks and pipe a separated. The next time Bryon came out same result 2 leaks at joints and one on pump suction. I called and Bryon the owner said he would be out, well that never happened. The last I heard from Bryon was on 6/22/2021 said he would be out on Thurs 6/24/2021, well again no show. Also this company was paid in full the first day they came out to install filter, my mistake.Business response
08/04/2021
Consumer Response /* (2000, 6, 2021/07/27) */ I was contacted by the real owner of the pool company and the leaks have been repaired.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.