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ComplaintsforBill's Car Wash
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Complaint Details
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Initial Complaint
01/04/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On December 30, 2022 I took my vehicle to the car wash. While the car was moving through the dryer, the driver's side windshield wiper was pushed away from the windshield. The buffer roller came down, pressed the wiper and arm forward, forcing it back into the windshield, snapping the wiper arm at the cowling and cracking the windshield. I immediately made staff aware and after the shift manager ****** reviewed the video, he advised "I was telling the truth and it happened exactly the way it was explained by me to him. He filled out a damage form (attached) and advised to take the vehicle to my dealership for an estimate. Furthermore, I was advised by ************** could pay the dealership immediately and bring the receipt in or bring the estimate in. Additionally, he stated if I paid up front it would make the reimbursement from Bill's Car Wash to me go quicker. On December 31, 2022 I went to ***************, ******************************************************************** and received an estimate of $429.69. I paid this amount in full and brought the receipt back to Bill's Car Wash and informed ************** received an estimate and paid for the repair work. I also provided him the original invoice to make a copy of for the businesses records. I did not hear from the business on January 2 and when I called January 3, 2023 at 9:12 a.m. I spoke with another manager "A.J." who was also present during the initial incident and when I dropped the dealership paperwork off. He advised his site manager would be in that day and "due to the company changing ownership, they would need to figure out who was going to cut the check". I tried calling on January 4, 2022 at 10:37 a.m. and was sent to voicemail. I left a message asking if the site manager had reviewed the information and I hadn't been contacted as promised.Business response
01/24/2023
The issue was already in the works to be resolved but due to us being in the middle of being purchased by another company there was a slight delay on getting a check to them, this issue has been resolved.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.