Business ProfileforAA Service and Repair - North Florida AC

Dear BBB: The purpose of this letter is to report what I believe to be Deceptive Trade Practices and an alleged Scheme to Defraud by a FDBPR Licensed Contractor. Double A FDBPR License # ********** **** ********* **** ****** ** *********, Registered Agent ************, ******* ***** Business Tel # (**** ******** Background: Double A installed a 1.5 Ton A/C System at 1743 *** ****** ****, ************, ******* ***** on 5/5/2022. Technician names were sent via text from (***) ******** to owner on 5/5/2022 at 5:31 a.m.: (1) ****** ********, (2) *** ******, and (3) ** *****. The company offered a teaser rate of $5,999 and then deceitfully demanded the customer pay $1,999 more on the date of installation claiming a permit was already pulled and no one else could work on the property. Double A first gave a verbal quote over the telephone, then demanded full payment via credit card (versus a deposit), accepted full payment, then requested that I sign an “estimate,” which Double A claims to be a legal binding contract. How the con works: When anyone disagrees with the unrealistic increase in costs the company immediately goes into spin mode stating all conversations are recorded, you signed a contract, etc. On a conference call 5/5/2022 with 4 people present, ****** ********* with Double A stated, “I have already pulled a permit on the property and no one else can do the work.” Deceptive Trade Practices: No COJ Permit for an A/C installation at 1743 *** ****** **** ************, ******* ***** was requested/processed (************************************) by Double A. A transaction receipt was received on the first charge of $5,999 but NOT on the Second Charge of $1,999. After the installation, I called 3 different days to request a copy of the permit. According to COJ Permits, a permit was never requested or issued in 2022.