Business ProfileforShorebreak

I hired Shorebreak on 6/9/22 to replace my existing metal roof with an aluminum metal roof. I paid them a deposit of $25,054.00. They completed the work in August and I paid the balance of $26,356.38 on 9/20/22. On 9/27/22 I was in the attic during a wind mitigation inspection and observed several openings into the attic where flashing was not installed and discovered that my original ridge vent opening had been covered over with underlayment. I contacted Shorebreak about these issues via phone and sent an email with attached pictures. Over the next several months I attempted to contact the owner. However, he was not available and although I was always assured he would return my call, he never did. On 11/10/22 I contacted Shorebreak about a vent pipe boot leak and again advised that they still had not addressed the other issues. Nobody but their office staff was available and I was assured someone would return my call. That did not happen. After several failed attempts to speak with the owner I emailed Shorebreak on 12/13/22. I detailed all the attempts I had made to seek a resolution to these issues and attached pictures. This time I received a response and workers were sent to repair some of the issues. To date they have addressed my concerns except for the roof vent. I contacted Shorebreak on 1/11/22 and was told that all work at my home has been completed. When I questioned them about the fact my roof had not been vented I was told the owner would call me "right back". He never did. My roof was previously vented with a ridge cap vent that Shorebreak removed. Shorebreak did not vent my roof in accordance with ******* building codes.