ComplaintsforParadise Plumbing & Air Conditioning

• Initial Complaint

  06/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  February 2024. PP came out to make repairs to leaking spa tub faucet and guest bath faucet. I supplied factory sealed cartridges for both faucets. The spa tub faucet was put on backwards & still leaked when tub was on. Said guest bath was too difficult and should buy 2 new faucets for $1200. Had PP back out to fix again & they said spa tub would still leak when faucet on and could not change handle to not be backwards. Replaced new cartridge in guest bath (which I supplied). Soon water was streaming in spa tub when faucet was off. Guest bath still had leaking faucet. PP came back out and said the piece inside spa tub handle broke (a slit right through ring) said sediment caused it. Could only have happed during installation as it was a straight slit. PP tried to fix **** in guest bath faucet and said it must be a defective cartridge. This was a brand new factory sealed cartridge. Told me I had to replace handle and would be another $325. I have already paid $425.00 for repairs that did not work. I have zero confidence in PP and now have to hire another plumbing company to fix what I already spent $425.00 to have fixed. This is unacceptable. And then PP asked me for a favorable review because they can get treats

  Customer response

  06/19/2024

  Case resolved.  Business refunded

  

  Business response

  06/19/2024

  We are truly sorry to hear about the series of issues you experienced with our service, and we deeply regret any inconvenience and frustration this has caused. It is clear from your description that we did not meet the high standards of quality and customer satisfaction that we set for ourselves. We take your feedback seriously as it helps us to improve our services and the training of our team.
  We have fully refunded the amount of $434.93 that you paid, acknowledging that the services provided did not resolve your issues effectively. We understand that this does not undo the inconvenience, but we hope it demonstrates our commitment to accountability and making things right.
  We are addressing the issues internally to ensure that our technicians meet all quality and service expectations in the future. We would appreciate the opportunity to discuss this matter with you further to learn from your experience and to convey our apologies personally.
  Thank you for bringing this to our attention, and once again, we are very sorry for the situation that occurred.
  Warm regards,The Paradise Team

• Initial Complaint

  07/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have requested a report stating that the draining line is broke. Under the building, for the homeowners association to initiate the repairs. I have send multiple pictures of it and the technician wrote it on his I Pad report . No one answer directly just a tex from a manager name **** asking for more picture and I pay them in full the first time that I was presente with a bill. No one as emai me a copy as well. Hope you can help: all a need is a letter from the contractor mentioned above. I will bring it to the association myself

  

  Business response

  08/03/2023

  We spoke with ***************************** today on 8/3/2023. We have completely resolved our customers concerns and they are satisfied now at this time. Can you please reach out to **** and confirm that she is no longer dissatisfied 

  It was solved by adding an email, a note to an invoice, and getting it over to the client

   

• Initial Complaint

  06/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On December 6, 2023, I contacted Paradise Plumbing & Air Conditioning company to request the dispatch of an air conditioning technician to my residence. The air conditioning system appeared to be operational, as the compressor and fan were functioning. However, the air coming out of the vents was very weak. The technician from the company arrived and, without touching the unit or conducting any thorough inspection, immediately claimed that the issue was with the air handler's fan. He then launched into a sales pitch, attempting to persuade me to purchase a new air conditioning unit for $6,500 without considering other estimates.I kindly requested the technician to check if it could be a blown fuse or to measure the voltage of the fan motor. I even suggested he inspect for any blockages. To my surprise, his response was that he was not knowledgeable about motor-related issues. As soon as the technician left, I applied a degreaser to the motor and lubricated the moving parts, which resulted in the motor functioning normally. This simple task could have been performed by the technician during the paid service hour (costing $94) if he had properly diagnosed the unit. Instead, he focused solely on sales and pressured me into making an immediate purchase of a new unit.Therefore, since the technician did not provide any service for the $94 I paid, failed to diagnose or attempt to repair the problem, I request a refund of the $94. This amount constitutes unjust enrichment and should be returned.

  

  Business response

  07/27/2023

  We apologize that our customer did not have a positive experience utilizing our services at Paradise Plumbing & Air Conditioning. We have refunded the full amount collected from the customer with a goal to meet our 100% customer satisfaction guarantee. Please consider closing this dispute as solved. 

  Customer response

  07/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

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