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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 6-1-2024: I sent out a Zelle payment, then I went to pay a bill of mine with my debit card for $634 and it did not work (I had over $1800 in my account). I then went to an ATM to w/d $400 it did not work, I then tried to w/d $380 it did not work. I then noticed that the bank posted a check to my account 2x and I wrote one check for $440. My cousin tried to send me a ***** payment as she owed me money, and it did not work. I called the number on the back of my debit card, and nobody was available, I called Zelle they told me to call the bank. I called the number for issues with the debit card, and I was told to call the bank, but they were not open! I emailed two reps. from the bank and I have not heard back.
Business response
06/17/2024
To protect the data privacy of our customers, we do not provide specific details about individual complaints publicly. However, we assure you that our commitment remains with our customers, and we take every issue seriously.
We understand the importance of resolving issues in a timely manner. In this case, Evermore Bank acted in good faith and did everything that could be reasonably expected to resolve the issue. The matter was successfully resolved within less than 24 hours of it being brought to our attention, and we worked directly with the customer to ensure satisfaction.
Our goal is to maintain a high standard of service, and we are always here to assist our customers. Should you have any further questions or require additional support, please do not hesitate to contact us. Our office hours are Friday from 9:00 AM to 4:30 PM, and our team is ready to help.
Thank you for your understanding and for choosing Evermore Bank.Customer response
06/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. There was a computer error, and on the next business day everything was resolved.
Sincerely,
***************************Business response
06/18/2024
To protect the data privacy of our customers, we do not provide specific details about individual complaints publicly. However, we assure you that our commitment remains with our customers, and we take every issue seriously.
We understand the importance of resolving issues in a timely manner. In this case, Evermore Bank acted in good faith and did everything that could be reasonably expected to resolve the issue. The matter was successfully resolved within less than 24 hours of it being brought to our attention, and we worked directly with the customer to ensure satisfaction.
Our goal is to maintain a high standard of service, and we are always here to assist our customers. Should you have any further questions or require additional support, please do not hesitate to contact us. Our office hours are Friday from 9:00 AM to 4:30 PM, and our team is ready to help.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.