ComplaintsforThe Law For All

• Initial Complaint

  12/13/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On October 26, 2023, I engaged THE LAW FOR ALL to advise me on a purchase of a business. The services were broken up into phases as specified in our agreement (attached).The price for the first phase was $1,000.00. It included four different items, out of which, the company has delivered only one "Litigation search & background check." Even though I was not completely happy with the results of the first phase, I decided to give the company the benefit of the doubt and proceed with the second phase, "Due Diligence," for $3,500.00.Shortly after submitting the required documents, I had to cancel their services, because the company prevented me from communicating with the opposing party on a time-critical matter.None of the services pertaining to the Due Diligence phase were delivered by the company.I requested a full refund of the second payment of $3,500.00. The company responded that even though none of the services were delivered, they still spent some time on sending emails. They also told me that their fees were non-refundable according to their refund policy.However, our agreement clearly stated that the payments were per phases, not per hours spent. This was an important selling point for me in selecting their company, as opposed to some other lawyers, who do their billing on per-hour basis.Even if the fees were per hour, they have not done any work for the due diligence phase apart from sending some emails, so they should have refunded most of the fee in that case.Neither it is true that the company has a refund policy stating that the fees are non-refundable. Their agreement stated that only the first minimum payment of $1,000.00 was non-refundable, but not the subsequent payments.On December 5th, the company issued a partial refund for $500.00 (without me accepting this resolution to the issue). However, they still kept most of the fee.I am seeking a refund of the second payment for the remaining amount of $3,000.00.

  Customer response

  12/15/2023

  The Authorization to Release Personal Information form is attached.

  Business response

  01/08/2024

  To Whom It May ************* write this rebuttal letter contesting the BBB Complaint #********.
  As we demonstrate here, *************************** (Client) hired our firm. This represents the legitimate purchase of legal services from our firm, which was entered by the cardholder. Accurate credit card, email address: ************** and valid billing information was provided at the time of the purchase, all of which proves the cardholder willingly engaged in the terms and conditions of the fee agreement with The Law For All for the transaction being disputed.
  Client hired us on October 26, 2023 for Phase 1. Phase 1 was completed and finalized. On 11/2/2023, client was ready to proceed with Phase 2 the due diligence for $3,500.00. Payment was received on 11/3/2023 at 10:50am. The Law For All began to work on the due diligence for the client. Client did not listen to The Law For Alls advice and began contacting the other side directly. The Law For All,informed the client that it could be difficult for us to properly advise client if we are not kept up to date and not handling the conversations regarding due diligence. On November 15, 2023 client emailed us that they would NOT like to continue with The Law For All, see attachment D. On November 16, 2023, The Law For All sent client a closure letter, concluding the handling of clients assignment.
  I am attachingthe following piecesof evidence:
  Attachment A: a digital receipt from the cardholder's purchase showing that the cardholder entered the payment information via SwipeSimple Hosted Payment Page.
  Attachment B: A copy of the signed fee agreement that shows cardholder consented to the payment and showing the cardholder's signature dated October 26, 2023.
  Attachment C: Email confirmation receipt showing the merchant sent cardholder a copy of the fee agreement and the link to submit payment via SwipeSimple Hosted Payment Page dated November 2, 2023.
  Attachment D: Email conversation showing that the firm refunded him $1,500.00 out of $3,500.00 even though The Law For All did do work for him and the fee agreement is non-refundable.
  The above evidence supports that the cardholder engaged in the transaction with The Law For All, and  The Law For All did complete work for the client, ***************************.
  If there is any further information you need, please contact me directly and I will respond as soon as possible. I look forward to hearing from you.
  
  
  
  
  
  

  Customer response

  01/09/2024

   
  Complaint: 20961855
  
  I am rejecting this response because:

  Please see the attached "LawForAll Rebuttle Response 01-09-2024" document.

  Please contact me if anything else is required.

  Sincerely,
  
  ***************************

  Business response

  01/19/2024

  To Whom It May ************* write this response letter contesting the BBB Complaint #********.
  As we demonstrate here, *************************** (Client) hired our firm. This represents the legitimate purchase of legal services from our firm, which was entered by the cardholder. Accurate credit card, email address: ************** and valid billing information was provided at the time of the purchase, all of which proves the cardholder willingly engaged in the terms and conditions of the fee agreement with The Law For All for the transaction being disputed.
  All payments in our fee agreements are non-refundable even when split into stages. Each stage is non-refundable upon payment.
  
  We did perform work for the due diligence process. We had several back-and-forth emails with opposing counsel, requested documentation and received some of the documents to review.  Furthermore, we reviewed documents as part of the due diligence process.
  I am attaching the following pieces of evidence:
  Exhibit A Emails regarding due diligence
  Exhibit B Email regarding Dropbox documents
  Exhibit C Dropbox documents
  Exhibit D Due Diligence Checklist
  
  Since we only had a chance to review some of the items (the ones received) we had to request an extension for the remaining items
  The client began communicating without us, because the other side was trying to get out of providing us the missing information
  We politely informed the client for conversations to go through us regarding due diligence so we can protect them properly
  Client did not like that and insisted on terminating the relationship because of a difference in opinions
  In summary, all fee agreements are non-refundable and work was substantially performed before client terminated the services. Please see Exhibit A F.
  However, since client reached out to express frustrations, in effort to resolve the matter, we processed a $500 as a nice gesture, and even offered an additional $1000.  Please note, our fees are non-refundable, however, we understood the client was unhappy and wanted to do want we could to address the clients concerns.  The client knew the fees were non-refundable which is why we split them into separate stages so not everything was due upfront and could do it pay as you go. In an effort to resolve amicably, we are still willing to offer client the $1000 refund for a total of $1500.
  The above evidence supports that the cardholder engaged in the transaction with The Law For All, and  The Law For All did perform substantial work for the client, ***************************.
  
  If there is any further information you need, please contact me directly and I will respond as soon as possible. I look forward to hearing from you.

   

  **Please note - Due to attorney-client privilege, we would prefer for you to consult with us before publishing certain information in the public record. Thank you**

  Customer response

  01/19/2024

   
  Complaint: 20961855
  
  Hi ******,
  
  The response is unsatisfactory. There is still no evidence provided by the company that the ordered service was delivered. The facts of this matter are:
  
  1. THE LAW FOR ALL did not deliver the work for item 2, "Due Diligence."
  2. The fee agreement states that the fees are per item, not per time spent.
  3. The fee agreement does not state that the fee for Due Diligence is non-refundable.
  
  Therefore, it is clear that since the Due Diligence item was not delivered, the company should refund the fee paid for it, regardless of whether or not the company spent time on working on it.
  
  In this rebuttal, the company went back on their claim that they have already refunded $1,500 to me, as they stated in the previous letter. That was a lie.
  
  Please feel free to reach out with any questions.
  
  Regards,
  
  ***************************

   

  Customer response

  01/30/2024

  Complaint: 20961855
  
  I am rejecting this response because:
  
  I confirm that I have just received an additional refund from THE LAW FOR ALL for $1,000 on 01/30/2024. However, I am not accepting this resolution to the issue. I was requesting the entire payment of $3,500 to be refunded for the reasons explained in my original complaint. At this time, the company still has $2,000 of my money that they have not refunded. 

  I give my full permission to post all information regarding this dispute to the public section of the BBB website.
  
  Sincerely,
  
  ***************************

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩