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ComplaintsforKeiser University
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Complaint Details
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Initial Complaint
08/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I enrolled at Keiser University Nov 2021 while still on active duty using my GI Bill benefit taking classes in Health Care Administration in preparation for my transition to civilian life. I continued taking online classes until my retirement at which time I requested a transfer in writing from Jacksonville campus to the New Port Richey campus. The registrar at Keiser erroneously with draw me prior to the end of the semester instead of facilitating a transfer. I now find out I have a $2173.48 balance and am unable to transfer to the New Port Richey campus until this balance is paid. They charge by the semester and are not flexible when life events and military service forces changes in our schedule. Their employee made a mistake and did not give me the proper information, but they are still holding me responsible for the remaining balance. I am being forced to pay for a class I didn't take. Keiser claims they are a military friendly school, but they are not.Business response
08/09/2022
Thank you for the opportunity to respond to the concerns of Ms. Hannah.
We are happy to discuss this matter with you once we have a signed FERPA or with Ms. Hannah personally as she may contact the campus directly. Having said that, the campus has been in touch with Ms. Hannah and resolved these concerns to her satisfaction.
Thank you for the opportunity to address Ms. Hannah’s concerns.
Customer response
08/10/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 17670708, and find that this resolution is satisfactory to me.
Regards,Dawn Carrera
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
1900 West Commercial Blvd Suite 180
Fort Lauderdale, FL 33309
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.