ComplaintsforNorth Broward Radiologists,P.A.

• Initial Complaint

  05/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  recieved an email saying i owe them money,,,no bill has ever been recieved,,,, tried to call there number many times,,, tho if you dont want to pay they put you on hold and hang up. so no bill number ,,,only first name on email. it does list broward general medicAL as place of service,,,,,i have never been to a doctor in ******* as i live in another state,,,,,they also tell me if dont pay will go to collection agency,,,,again there no bill number or amount mentioned... so it seems like a scam ,,,,i finally did get thru to chaz she told me they email then send hardcopy of bill.... she wanted my info but refused to give as suspect spam....but did say i would get harcopy,,,,,this is third or fourtjh email from them,,, tired of waiting for proood

  Business response

  06/17/2024

  Sorry for the late response but I have been out of the country since May 29 and this is my first day back.  I just reviewed our billing system and we have no history of treating a patient by the name of ***********************.  If that is the patients correct name then I suspect they may have indeed been the victim of a scam.  This has no relationship to North Broward Radiologists who do cover the Broward Health Hospitals.  Please remove this from our history.  

  Thanks 

  ***********************

  Executive Director

  Customer response

  06/17/2024

  I guess I wonder what services they use for collection as I am getting collection letters an emails so would like to see if they are the same ones ****** uses.    Or do I need to find bbb for them an file complaint about them

  Business response

  06/18/2024

  This patient isn't listed in our billing system as being treated by a physician of North Broward Radiologists.  If they have never received treatment at a Broward *************** then they definitely didn't have anything done by our doctors.  If they did have treatment at one of the hospital locations they wouldn't necessarily see our doctor or know them.  We read Xrays, CT, MRI, etc which doesn't require our Radiologists to actually see the patient.  Regardless the patient isn't listed in our system which also means they couldn't have been sent to collections by our group.  We would still have the patient information in our system.  If the patient would like to speak with me directly she can call me at ************ or email me at *****************.

  Thanks

  ***********************

  Executive Director

• Initial Complaint

  12/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm deeply troubled by the sharing of my nonpublic information with credit bureaus, leading to inaccuracies in my report. This has caused immense financial and emotional distress. Under 15 USC **** Section 602, I have the right to privacy. Additionally, 15 USC **** Section 604 A Section 2 prohibits furnishing accounts without my written instructions. Moreover, under 15 USC **** B, late treatment of payments on my account is prohibited.Please rectify these inaccuracies promptly to alleviate the distress caused. My account number is ****************. I trust you'll address this matter in accordance with the law and ensure accurate reporting going forward.

  Business response

  12/13/2023

  I reviewed the account for this patient and it appears they were sent to collections as a result of not paying for medical services provided by our radiology group.  No health insurance was provided to the group from the hospital.  I am happy though to have the account written off and removed from collections.  If they have any further questions they can contact *********************** at ***************** or ************.

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was never sent a bill from them. Called to find out why and they said there was a glitch in the system and it was immediately sent to collections. They said they would pull it back from the collection agency due to a lack of billing and I should get a bill in the mail. My insurance was billed but I would still have a small balance. The bill I received shows $0 which was incorrect so I called again and was told that it was submitted incorrectly and they would fix it. I have made 7 additional calls over the last few months to resolve the issue and they just keep saying someone did something wrong and they will fix it but to check back in a few weeks because the process takes time. Multiple supervisors have escalated the issue and nothing changes. I have never received anything from the collection agency, I am just trying to pay my bill to North Broward Radiologists but they have never been able to bill me for the correct amount.

  Business response

  01/04/2023

  I apologize for not responding sooner but this is the first time I have heard of a complaint.  We utilize a third party billing company and in this case it looks like they have really let down the patient.  I am going to contact them and make sure they pull this patient out of collections and write off any balance owed.  Even if the patient owed a balance after insurance they should not have to work this hard in order for the bill to be processed correctly.  Please feel free to contact me directly if you have any questions.

  *********************************
  Executive Director
  6330 ***********************************
  Suite 299
  ***************, ** 33309
  Cell  Phone  ************
  Private Fax  ************
  *****************

  Customer response

  01/10/2023

   
  Complaint: 18609323
  
  I followed up again on 12/21/22 and spoke with ****. She told me that I had no options but to pay the collection agency. They were apparently tired of hearing from me but didnt know how to actually resolve the issue. I couldnt reach anyone at the collection agency that day so I tried again on the 27th and was able to pay the $62.88. They also said they had no record of the bill being pulled back from collections or communication from North Broward that it was supposed to be. I was basically out of energy in dealing with this issue for the last 6 months and trying to give the billing department the benefit of the doubt. I called today and was told that now it finally has been pulled back but that it doesnt show I paid anything to the collection agency. Maybe because North Broward doesnt expect payment now, which is fine. I am asking for a formal letter stating that I do not have a balance owed to North Broward Radiologists, or a collection owed to **********************. I am asking for this because I have received a bill in the past that shows $0 but wasnt actually true and I would like to avoid any other glitches that *** take place if the collection was pulled back after I already paid it. My address is on file. Thanks!
  Sincerely,
  
  ***************************

  Business response

  01/11/2023

  After speaking with our billing company the balance paid by the patient related to a deductible balance of $62.88.  It seems they had bad billing information originally but was able to bill her insurance Aetna after she contacted them and provided the information.  We understand the patient's frustration with the number of calls she made and I have instructed our billing company to issue a refund of the balance she paid.  We strive to ensure we provide the best patient care possible and never like to see issues come up with the billing side of it.  Should the patient have any questions or concerns she can contact me directly.

  *********************************
  Executive Director
  6330 ***********************************
  Suite 299
  ***************, ** 33309
  Cell  Phone  ************
  Private Fax  ************
  *****************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩