![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforEgg Roll Kingdom
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
07/14/2023 walked in place a order for 10pc honey garlic wings with lemon pepper 1 order of crab Rangoon and eggroll, large pork fired rice the total came to about ***** cant remember the exact change amount sign the receipt and where it ask for tip I made a mistake but **** a line in the tip section didn't give them consent to take a tip nor did I write in a tip form that's stealing.Business response
07/26/2023
We have have not charged you any tip for your transaction. I have attached two files with this response. One image shows your restaurant receipt totaling ***** and your card receipt showing that you did not write in any tip and the total amount on the receipt *****. In the second image I have attached it shows the credit card batch on 7/14/23 and circled with your transaction also showing *****. It shows we have not added any tip onto your transaction and it shows the matching invoice number which is #** which matches the card receipt. We have called your credit card company responsible for your prepaid card to figure out why you were charged extra. They have told us that when you use their prepaid card at restaurants they charge a 20% hold on the total of the charge and when the restaurant batches the charge, the money is then refunded back to the customers account. So we are not the reason you were charged extra for your transaction and by now you should have your money back. We have tried calling the customer back numerous times but the customer did not answer or chose not to answer to inform them about the information we found. All in all, we did not falsely add any additional tip to your transaction and the basis of your complaint of us is false.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.