Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is that the company A to ****** Remodeling did not fulfill the contract with me. They charged the bank for $60,500.00 due to a mistake on November 19, 2024, and the contractors who came to the house, which were 4 groups, only worked 2 to 3 days and left because they were not paid to continue the project. At this moment, they have not arrived at my house for 2 months and all the furniture in the dining room and living room has been ruined, more than $10,000.00 in loss. Due to the mess inside the house and the dust, we are sick, mainly my father-in-law, who cannot walk, is bedridden and has dementia and Alzheimer&#**;s. These calls to the company explaining the situation, but they do not take comfort from anyone. The bank is demanding the first payment for November and I do not have to pay that money without the project being finished, which is $9,000.

  Customer Answer

  Date: 03/20/2025

  **** ******
  
  My complaint is due to the services that A to Z-home Remodeling did not offer, which is the remodeling of my property. They have not been on property to work for more than 2 months. I do not want them to return and I want a refund of $10,000.00.

  Business Response

  Date: 04/01/2025

  Dear **** ******,
  We understand your concerns and regret that the project has not proceeded as expected. However, we want to clarify that our team made multiple attempts to work on your property, but entry was denied several times, preventing us from completing the work as scheduled.
  Despite our efforts to accommodate your requests, these delays have resulted in significant time and financial losses for our company. We remain willing to discuss possible solutions, but we need full cooperation to move forward effectively.
  Please let us know how youd like to proceed.
  Best regards,

  
  [A to Z-Home Remodeling]

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/7/21, I ordered and purchased a Carrier AC ($6000). Once installation was completed, I noticed that the unit was NOT a Carrier but instead a ColdFlow AC (never heard of) and immediately asked to be replaced with the unit I specified. IMMEDIATELY I FELT A RED FLAG! Instead, ****** **************** Elasaf (direct contractor/seller) offered a $1000 price reduction, which I agreed to as well as the 15 year warranty that accompanied the ColdFlow AC. (I currently have receipts for the Carrier $6000 as well as the ColdFlow $5000.....both with the accompanying 15 year warranty.)On 12/16/24 the ColdFlow stopped performing. After several calls, I was told that they are strictly a sales company only and do not service repairs. I got two new AC quotes and was advised that the compressor, capacitor as well as the fan must be replaced; both advised for a new AC unit. My numerous calls to A to Z (12/16/24 twice, 12/17 twice, 12/18 twice, 12/19 and 1/15/25) were never returned. I sent three emails (one thread) but never got responses. Each time I spoke with ****** B (coordinator) and was informed he would surface the concerns to ********, ****** or ****** and would return my urgent call within the hour/same day. I never heard from anyone. After time, my calls (half a ring) went directly to a voicemail, obviously being blocked. On 12/23/24, I ended up replacing the ColdFlow with a new 3-ton Hydrotech AC, at a cost of $4600. I am trying to attempt to recover some of this expense due to A to Z not adhering to their 15 year warranty. I've never filed a complaint to BBB or YELP but hugely disappointed with the lack of follow thru and unprofessionalism this company exhibits. I was immediately taken aback when I felt 'deceived' originally with the ColdFlow instead of the Carrier. I wish I had reviewed **** in the first place....27 reviews and 24 rated one out of five stars. Horrible and disappointing Christmas expense.....and not a single response.

  Business Response

  Date: 02/13/2025

  Thank you for reaching out with your concerns.
  I understand the frustration you're facing regarding the ** unit. However, I would like to clarify that the contract was made four years ago, and since we are located in *******, regular maintenance on the unit is crucial to ensure its optimal performance. I hope that routine maintenance was conducted as per the manufacturers recommendations, as it could play a key role in the performance of the ** system over time.
  Regarding the warranty, the ** unit was provided with a 15-year warranty by the manufacturer, and its essential to confirm whether this warranty was registered with the manufacturer directly. If it was, you would need to contact the company that sold the unit to you for any part issues. As per the original contract, our company did not provide a warranty for 15 years.
  It's unfortunate that the unit stopped performing, but it's important to note that, given the circumstances, it isn't the fault of our company. If the warranty was registered properly, the manufacturer should be your primary point of contact for addressing the failure of the unit and for parts replacement under that warranty.
  I do regret the inconvenience this has caused you and recommend reaching out to the manufacturer to inquire about possible remedies under the warranty terms.

   

  A TO Z GC 

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22935644
  
  I am rejecting this response because:

  Thank you for your quick response; it's reassuring to see!  I think it's interesting after 8 calls and 3 emails you now choose to respond because I felt I needed to bring the BBB into the loop.  As a business owner, evidently returning urgent calls/emails do not rank as a priority with you, especially when it involves a major purchase such as an AC unit.  

  I feel as if this is now being 'pushed aside' to the manufacturer's responsibility.  Actually, when I failed to have ANY responses from your frustrating company, I reached out to ******** and the company is no longer around, but has merged with an ****************** which I believe is listed within the emails (also no response).  I have attached both 'HOME IMPROVEMENT CONTRACTS' for the original 'oversight' of the ColdFlow as well as the Carrier.  Both are on YOUR letterhead and clearly states 'AGREEMENT BETWEEN A TO Z G.C. LLC AND PROPERTY OWNER.' (highlighted in yellow)  As for the service maintenance, I would think with this $5000 investment that service would be customary and not to be blamed for a short-lived AC unit.  Regardless, you sold this so I feel this is your responsibility to honor your contractual obligation, as I held up to my financial obligation.  Again, this unit lasted only 4 years of a 15 year warranty.  I am not looking for full restitution but a reasonable and fair agreement.  

  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 02/14/2025

  Attached are the 2 documentations regarding contracts; one for Carrier $6000 (did NOT install but originally was requested) and ColdFlow $5000 which I had installed.

  Notice the contract stipulates 'AGREEMENT BETWEEN A TO Z G.C. LLC. AND PROPERTY OWNER'

  Business Response

  Date: 02/18/2025

  We understand your frustration, and we appreciate you reaching out regarding this matter. We want to clarify that the 15-year warranty is provided by the manufacturer, as stated in your contract. While we did facilitate the purchase and installation, warranty claims are handled directly by the manufacturer.
  That said, we are more than willing to assist in resolving this issue. We can send a technician out to assess the unit; however, there will be a service fee for the visit. If any additional work is required, we are happy to discuss pricing options to find a fair resolution.
  Additionally, we have reviewed our records and have not found any previous emails or calls from you regarding this issue. Could you confirm the email address you used to contact customer service? This will help us better understand where the communication may have been missed.
  We appreciate your patience and look forward to assisting you further.
  Best regards,
  
  A TO Z GC 

• Initial Complaint

  Date:11/03/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint to BBB Against A to ***************************** Name: A to Z GC Home Improvement Contract Date: June 23, 2021 Customer Name: *** ********* Address: ******************************************** Phone: ************ Complaint Details:On June 23, 2021, I contracted A to Z GC Home Improvement for the installation of a new air conditioning unit in my residence. As part of our agreement, the contractor was responsible for obtaining all necessary permits for the installation. However, it has recently come to my attention that A to Z GC Home Improvement did not fulfill this part of our contract, and the required permit was left incomplete.On October 28, 2024, I reached out to A to Z GC Home Improvement to request that they complete the permitting process as agreed. I received no response. I followed up again, yet they continue to be unresponsive. As a result, the City of Plantation has now raised concerns about the expired permit, which is causing additional stress and could potentially lead to legal or financial complications for me.This lack of follow-through has left me in a difficult situation, as the contractors failure to complete the permit process could result in penalties or costly corrective measures. I am seeking the BBB's assistance to help resolve this issue. My request is for A to Z GC Home Improvement to:Immediately address the expired permit and complete the permitting process as required.Take responsibility for any costs associated with rectifying the permit, given that it was part of our original contract.Desired Outcome:I am seeking a resolution where A to Z GC Home Improvement fulfills their contractual obligation by completing the permit for the air conditioning unit installation. Additionally, I request that they take full responsibility for any associated costs, as they failed to meet their initial agreement.Thank you for your assistance in addressing this matter.Sincerely,*** ********* ************

  Business Response

  Date: 11/04/2024

  Thank you for bringing this to our attention. We understand the importance of resolving this matter promptly, and we are currently reviewing your concerns to address the situation. Someone from our permit department will be in touch with you shortly to help resolve this issue and complete the necessary permitting process.
  We appreciate your patience and are committed to finding a solution. You can expect an update soon.
  Best regards,
  
  A to Z GC Home Improvement
  
  
  

  Customer Answer

  Date: 11/13/2024

   
  Complaint: 22506650
  
  I am rejecting this response because:
  

  They have yet to reach out to me and resolve this issue. I have had zero contact from this business to resolve the permit issue even though they opened the permit and it was part of our contract. 
  

  I need them to correct this issue immediately. 
  
  Sincerely,
  
  ******* *********

  Business Response

  Date: 11/15/2024

  We apologize for the delay. We are actively working with the city to close the permit and will update you as soon as the issue is resolved.
  Thank you for your patience.

  
  Best regards,
  
  A to Z GC

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22506650
  
  I am rejecting this response because:
  

  I have spoken with the mechanical inspector for the City of Plantation who told me he has reached out to you with no avail. So I am confused as to how you are actively trying to close the permit. Who have you spoken to? You are not returning anyones calls. 

  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my dissatisfaction with the service I have received regarding my air conditioning unit A to Z home remodeling, purchased on August 11, 2023, and installed on August 23, 2023, with a 10-year warranty.On September 11, 2024, the ** unit stopped working. I contacted **** *************), who installed the unit. He visited on September 16, 2024, and informed me that the compressor had failed and that he would replace it the following day. On September 17, 2024, his colleague replaced the compressor and added freon, for which I was charged $900 for labor.Unfortunately, the ** stopped working again on October 22, 2024. I reached out to **** on October 23, 2024, and he agreed to come the next day. However, after multiple calls and messages, he only came on October 25, 2024, stating he would return on October 29, 2024, to fix the unit. Since then, I have attempted to contact him repeatedly, but he has blocked or ignored my attempts.I also visited A to Z GC - Home Remodeling in person for assistance, but I have yet to receive any updates regarding the resolution of my ** issues.Given the circumstances, I am seeking immediate action to repair my air conditioning unit and or replace the unit.

  Business Response

  Date: 10/30/2024

  Im sorry for the inconvenience and frustration this situation has caused. We appreciate you bringing this to our attention, and we will look into it promptly to ensure a proper resolution for your AC unit issues.
  Thank you for your patience, and well be in touch shortly with next steps.
  Best regards,
  
  A to Z GC - Home Remodeling

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22487838
  
  I am rejecting this response because: Despite my efforts to contact them and the many visits I made to their office about my broken ac, they have made no effort to help fix the ac. I had to call ******* my self to have them send a technician, the technician came on 11-9-2024, after his evaluation he noted that the compressor and compressor coils have both gone bad, and due to A-to-Z technician and or contractor who initially installed the ** unit **** left the compressor running which than burned our busbar in our fuse box. This almost cause a electrical fire which we needed to call ]911 to resolve. And we called Good man to see if they would give us another compress and they state that it was to soon, as this was an abnormal case for 2 compressors to go bad that quickly. Despite A-to-Z giving us a defective ac unit, they are not helping us, they are not communicating with us, but they still have us under their contract to pay the bank ********. We want them to either replace the unit, or release us from the contract and pay the bank.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 12/09/2024

  We are sorry to hear about the challenges youve faced with your ** system. At A to Z GC, we strive to provide quality work and excellent service, and we regret any distress this situation has caused.
  However, we must clarify that A to Z GC cannot be held responsible if regular maintenance on the ** unit has not been performed. The ** unit installed last year was new and functioning properly at the time of installation, and the job was completed to your satisfaction as per the contract.
  Regarding ****, he is no longer part of our team, and we are not responsible for any independent work he may have performed outside of our agreement. Our team assessed the unit on-site and found that the issues appeared to stem from a lack of maintenance rather than defects with the initial installation. We communicated that we would do our best to accommodate you in our schedule, and we apologize if there was any delay in following up.
  Unfortunately, we cannot replace the unit or assume responsibility for finance charges. However, we remain committed to working with you in any way we reasonably can.
  We value your understanding and cooperation as we address this matter.
  Sincerely,
  
  A to Z GC

  Customer Answer

  Date: 02/03/2025

  i am writing to express my dissatisfaction with the service I have received regarding my air conditioning unit A to Z home remodeling, purchased on August 11, 2023, and installed on August 23, 2023,with a 10-year warranty. I was told while signing the contract by A to Z home representative:********* *************) that for any issues/ complaints related to the **** system we need to contact ********* and or **** at ************, at this time they had never given us the office number. I had contacted **** multiple times throughout the years due **** system not working, He would come and fix it . On September 11, 2024, the ** unit stopped working completely. I contacted **** (************), who installed the unit. He visited on September 16, 2024, and informed me that the compressor had failed and that he would replace it the following day. On September 17, 2024, his colleague replaced the compressor and added freon, for which I was charged $900 for labor. Unfortunately, the ** stopped working again on October 22, 2024. I reached out to **** on October *******, and he agreed to come the next day. However, after multiple calls and messages, he only came on October 25, 2024, stating he would return on October 29, 2024, to fix the unit. Since then, I have attempted to contact him repeatedly, but he has blocked or ignored my attempts. I also visited A to Z GC - Home Remodeling in person for assistance, but I have yet to receive any updates regarding the resolution of my ** issues. Given the circumstances, I am seeking immediate action to repair my air conditioning unit and or replace the unit.
   Despite my efforts to contact them and the many visits I made to their office about my broken ac, they have made no effort to help fix the ac. I had to call ******* my self to have them send a technician, the technician came on 11-9-2024, after his evaluation he noted that the compressor and compressor coils have both gone bad, and due to A-to-Z technician and or contractor who initially installed the ** unit **** left the compressor running which than burned our busbar in our fuse box. This  cause a electrical fire which we needed to call 911 to resolve. And we called Good man to see if they would give us another compress and they state that it was to soon, as this was an abnormal case for 2 compressors to go bad that quickly. Despite A-to-Z giving us a defective ac unit, they are not helping us, they are not communicating with us,but they still have us under their contract to pay the bank ********. We want them to either replace the unit, or release us from the contract and pay the bank.
  Weve performed the yearly **** maintenance, since this unit was installed on August 20, 2023, It has only been 1 year since installation.When A to Z GC sent their technician, ****** on 11-01-2024, I was there when he did his inspection. He told us that the unit was not a new unit and that we got scamed. At the time **** was the technician that the company sent to install the **** unit on 8-20-23. ****** told us that he would be back 11-02-2024 to fix the ****, but he never came or called us. In response, I contacted your office, and they told us that I would need to remove my complaint on BBB first before A to Z GC sends a technician out. A to Z GC later told us to follow up with ******* to fix the issue. ******* sent a technician, *****, per his evaluation, he told us that the second compressor and the compressor coils were bad. He followed up by saying this is not a new unit. This unit was evaluated by two **** technicians, one from A to ************* and one from **********************.  
  I went to the office multiple times trying to get contact with the manager, I spoke with her once in her office and she gave me her number in which I could never get in contact with her again, it would always be a I will contact later responses. I finally got in contact with *** the manager of A to ************ on 12-09-2024, I have explain our issues with her, she sent another technician to evaluate the unit again from ********************, after inspection he told us the **** unit is defective and old, and recommended that we replace it completely. He than relay the information to ***. She later told us that the only solution she has for us was to purchase a whole unit from them for ***** or that whey will fix it but we needed to pay for the parts up to 2500 (these parts are representative 1 R 410 gas bottle, ***** to clean lines,1 bottle of nitrogen, 24 volt contactor and capacitor compressor). I agreed to fix it however I told them that I have warranty for the parts and they should use ******* because ******* will cover all the parts. I than told them that they would just need to talk to ******* to acquire all the parts, as ******* assured us that they would only need to come and pick the parts up. They have made no attempts to acquire the parts, *** told me I would need to request and pick up the parts myself.  Its been 6 months since Ive been living with no a/c  and have been requesting them to fix the issue it is 2/3/2025 and still no resolution.

  Business Response

  Date: 02/18/2025

  We understand your frustration and appreciate your patience throughout this process. However, as we have explained, due to another technician working on the unit, we cannot be responsible or liable for the current issues with your AC system.
  That said, we have made multiple attempts to accommodate you by offering solutions, including assisting with obtaining the necessary parts and sending one of our technicians to evaluate the situation. We also provided options for service or installing a new unit.
  As of today, we are still waiting for confirmation that the parts have been picked up so that we can send a technician to assist. Please let us know once you have secured the parts so we can proceed accordingly.
  Best regards,
  
  A TO Z GC 

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2020 my mother hired A to Z to enclosed lanai and replace windows. She has since been diagnosed with ALS and is 90% non verbal, I was never made aware of thr construction issues. During rain, water comes up from the floor boards and puddles in the room, the windows leak and my mother is in a wheelchair and can't spend time in room due to fear of mold. It's an absolute terrible construction job and I only just was made aware of it because a lien of 16k has been placed on the property for this disaster of a project

  Business Response

  Date: 10/30/2024

  We are truly sorry to hear about your mothers health challenges, and we understand how concerning this situation must be for your family. This is the first time we have been informed of any issues with the windows, and we appreciate you reaching out to let us know. Please allow us to investigate this matter promptly so we can determine the most effective way to address it. Thank you for your patience, and we are here to assist in finding a resolution.

  A to Z GC 

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22442407
  
  I am rejecting this response because: I have emailed, called and left messages, tried Whatsapp, I appreciate and actual response to my son since I am nonverbal with ALS, please call ****** ***********
  
  Sincerely,
  
  ***** *******

  Business Response

  Date: 11/15/2024

  We apologize for any missed communication and appreciate the updated contact information. We will reach out to ****** promptly to resolve this matter.
  Thank you for your patience.
  Best regards,

  
  A to Z GC 

  Customer Answer

  Date: 11/15/2024

   
  Complaint: 22442407
  
  I am rejecting this response because:
  

   

  Until I hear from someone with some sort of solution, I cannot close this case.  Its been weeks and nobody has called me, I left messages with the company and no one answers, I have emailed, left message on Whatsapp, no response. CALL ME ************

  
  Sincerely,
  ****** ******

  Business Response

  Date: 12/09/2024

  We are truly sorry to hear about your concerns and the challenges your mother is facing. Please know that we have been attempting to contact you using the number provided in the original contract, ************, but it seems we may not have been able to reach you.

  We understand your frustration and want to assure you that the work on your mothers property was completed to code as per the signed contract. However, if there are any issues with the construction, we are more than willing to work with you to find the best possible solution.

  To resolve this promptly, the office will contact you to the new number provided. 
  We value your feedback and are committed to addressing this matter to your satisfaction.
  Sincerely,
  
  A to Z GC

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22442407
  
  I am rejecting this response because:

   

  I have told you multiple times that my mother cannot speak and told you to contact me and you sent message that you would reach out to me. 

   

  I am her son ****** ****** ************
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 12/10/2024

  Thank you for reaching out and giving us the opportunity to assist. We are pleased to inform you that we have sent a technician to your property today to address the concerns. The open spaces have been sealed, and all necessary work has been completed to resolve the issue. We consider this matter resolved from our end. 

  our satisfaction is important to us, and we appreciate your patience and understanding throughout this process.
  Sincerely,
  
  A to Z GC

   

   

   

   

  Customer Answer

  Date: 12/11/2024

   
  Complaint: 22442407
  
  I am rejecting this response because:

  Your tech walked in and immediately saw mold, this means for 4 plus yrs, my mother's residence has been breeding mold. If the job was done correctly, this never would have been an issue.  I cannot possibly pay you $15,000.00 for this work.  A lien is placed on her residence because of this project.  I am willing to settle this matter but you need to come back to me with a better financial agreement.
  
  Sincerely,
  ****** ******

  Business Response

  Date: 12/13/2024

  Thank you for reaching out and sharing your concerns. We understand the importance of addressing these matters, and we would like to provide clarification.
  The job at your mothers residence was completed in accordance with the agreed-upon contract and to her satisfaction at the time of completion. The financing for the project was arranged and finalized by your mother, and we fulfilled all aspects of the contract as specified.
  Once we were informed of the issue, we promptly provided service to address the situation. However, as the work was completed per the agreement and the project was deemed satisfactory upon completion, there is no further action we can take at this time.

  
  We appreciate your understanding and thank you for your cooperation.
  Sincerely,

  A to Z GC

• Initial Complaint

  Date:08/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased impact windows from this company before and did not think that I would have any problems with any other job I hired them for such as closing my Sun room with impact windows/panels. They began the job in December 2023 and have since then not finished the job and left so many hazards and now do not answer my calls. At first, some of the windows were badly installed and would not open correctly that my brothers had to come and explain to them what the problem was as they did not see any allegedly. Second, the job was so poorly done that whenever it rained, water leaked into my home/room. The caulking was very disgustingly applied and messy. I was so embarrassed to have guest over who have had this job done over. I have made so many attempts to have this rectified and nothing had been done. They have sent one person one day and then they do not return. They have not had the job inspected by the city because of an error committed on their end with our sliding door being removed. We are now in hurricane season and I do not feel safe in my home because of this poor job. They need to finish this job, or they will reap the legal repercussions of not finishing what the contract was signed for. I will make sure to speak to my mortgage company and city to have them come and remove everything and take it back if that is what it takes if they do not plan on fixing and finishing this job as they should.

  Business Response

  Date: 08/22/2024

  Thank you for contacting us. I want to apologize for any inconvenience this situation has caused. We understand your frustration and are committed to resolving the issues with your project.
  Please rest assured that we are currently working on-site to address all the necessary repairs and finalize the job. Our team is dedicated to ensuring everything is completed to your satisfaction.
  We appreciate your patience. If you have any questions or need further assistance, please feel free to reach out.
  Best regards,
  

  A to Z GC

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22129961
  
  I am rejecting this response because:
  They have only contacted me once since I have emailed them directly complaining. Since then, they have only showed up twice and the guy was barely here 10 minutes with the workers. He said hed be back to seal the top part of the windows because he noticed there was a leak coming from the top. However, he never returned and never did i get a call back for anyone to come back and finish the job. I am highly disappointed and dont know what else to do to get this job either annulled or completed. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 09/05/2024

  Thank you for reaching out and sharing your concerns. We take all feedback seriously and appreciate the opportunity to clarify the situation.
  From our records, the job was completed in a professional manner, and we followed our standard procedures to ensure quality. After identifying the leak of the windows, our supervisor made the necessary inspections, and any issues noted were addressed during the final stages of the project.
  If there are any unresolved concerns, we would be happy to schedule a follow-up visit to review and ensure everything meets your expectations. Please let us know your availability so we can make arrangements.
  We value your satisfaction and look forward to resolving any outstanding matters.
  

  Best regards,

  A TO Z GC 

   

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  If I could give less than a star I would! These people are dishonest and will not honor the work they provide. They did a new roof on my house in 2021 and we still experience leaks. I have contacted them countless times, even spoke with "managers" for the company but no resolve. A manager from the company advised us to go through our home insurance for repairs. Why would we do that when your company is still responsible for the warranty. Somehow no one seems to answer the phone when I call about repair status and somehow we constantly receive unsolicited calls from their **************** about new services. I have only been in my home for 5 years now and 3 have been spent trying to get this company to do the right thing.I hope when the team reads this post, some effort is made to resolve the issue. No need to provide names because I am certain they know exactly who I am. We have been very polite and patient with allowing them time fix the issues. I hate that we have to result to a blast post but enough is enough. On several occassions I have told them that I did not want to escalate and even at one point praised their attention to the matter but apparently that was all talk and no action. Please let the owners know that it cast a very bad image on the company due to the failure to complete a job properly.

  Business Response

  Date: 05/02/2024

  We sincerely apologize for the situation you've experienced with your roof . Your feedback is invaluable, and we're committed to resolving this matter promptly. will ensure that your concerns are addressed by the appropriate team. Thank you for bringing this to our attention.

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21530507
  
  I am rejecting this response because:
  We still have not heard from the company either by phone or in writing. We need someone to come out to repair the roof. The response seems as if they are brushing us off. They have long received payment and not honoring their warranty. We have no desire for compensation at this time, we just want our roof repaired properly. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/22/2024

  
  Thank you so much for reaching out to us. We deeply apologize for this situation and sincerely regret the inconvenience it has caused. We will be contacting you shortly to discuss how we can help resolve this matter.

   

  A TO Z GC 

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 21530507
  
  I am rejecting this response because:
  The business made no attempts to contact me in regards to this scenario. We are approaching 3 years of this issue being unresolved. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/30/2024

  We have thoroughly researched the matter, and the roof installation passed all city inspections, confirming that our job was completed correctly and approved by the city. We also tried contacting you to explain this over the phone but received no response. If any issues have arisen after the job was completed, we cannot cover them under warranty, as they are unrelated to the work we performed.
  Please let us know if you have any other concerns by reaching out at ***********.
  Sincerely,

  
  
  A to Z GC

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its about a home improvement loan. Contractors are running a scam. A to Z G.C. ***************/PACE has put ****** worth of taxes on my property tax. There was not ****** worth of worth of work done on my home. The work was incomplete. Im really disgusted on how I was treated and the fact that they are able to do this to a consumer and get away with it. Can I have some justice on this matter, please help !

  Business Response

  Date: 01/12/2024

  Thank you for your message. We are actively looking into the concerns you raised regarding your  Project . Our team is committed to providing a better resolution, and we appreciate your patience as we work towards this goal. We will keep you updated on our progress. If you have any immediate questions, feel free to reach out.
  Best,

  *********. 

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023 I paid this company $30,000 to remodel my bathroom. Its now January **** and they havent finished my bathroom. They have been giving me the run around, not answering my calls and lying to me. Im still unable to use my bathroom because they did not finish and now they are ignoring my calls. They are a scam. As soon as they got paid, they stopped answering my calls to finish my bathroom.

  Business Response

  Date: 01/05/2024

  Thank you for bringing your concerns to our attention. We understand the importance of completing your bathroom remodeling project promptly. We are committed to working with you to address any outstanding details and ensure the project is finished to your satisfaction. As discussed, our team will be on-site this Sunday to finalize the remaining aspects. We appreciate your patience and cooperation throughout this process.
  If you have any further questions or concerns, please feel free to reach out. We look forward to completing the project and delivering the results you expect.

  Regards,  A to Z 

• Initial Complaint

  Date:10/25/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Permit was never closed 3 years ago and I found out in July 2023 when I decided to put my house up for same. Three months later, lots of phone calls, texts and email and I cannot get a person to respond since October 9th. Two extensions on my contract to buy a new house and now I loose the new house because of a permit issue that is 3 years overdue? Unbelievable!

  Business Response

  Date: 11/21/2023

  Dear  *********************************** ,
  

  I am writing in response to the complaint regarding an alleged unresolved permit issue. I can confirm that the permit in question has been closed, and there are no pending matters on our end.
  We regret any confusion or inconvenience caused and appreciate your understanding.
  If there are further concerns or details needed, please feel free to contact us directly.
  Sincerely,

  *********