Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
It all started with a door knock sales pitch. The salesman came to my home and quoted me a price of 20K. I received calls from their sales team that they would give me an even better price if I agreed to let them install their signage on my lawn. ****** then came to my home and advised that the previous salesperson made a mistake on the price. He said that it would cost 21K. For finance options, he told me about that they offer a zero percent same as cash loan for 12 or 18 months. He explained that I had the option of waiting till the end of the term to pay in full. He then advised that since this loan costs their company, he would have to raise the price to 25K. He called his manager who brought the price down to 24K. ****** advised that I would have the option of changing my payment method at any time and that if I decided to pay in cash at any point, he would work out a better deal (turned out not to be true). I signed the contract with Reece on July 27, 2022. I later found out that contrary to what ****** explained about the zero percent interest, the term requires a minimum monthly payment of $600 a month. On September 20th, I decided to change my payment method to YGreen. I asked ****** if he would reduce the price back to the 21K since I was no longer doing the zero percent interest and it would not cost their company an extra $3000 as he originally stated. He advised that he would talk to his manager. On October 12th I was told that ****** went out of business. I was upset and ******* Manager, *****, contacted me in a very rude manner. I told him I wanted to cancel with Reece because I just didnt feel comfortable. He told me that he would not reduce the price and it didnt matter what was said to me by mouth. He threatened to foreclose on my home and make me pay even more money than what was contracted and sent me a demand letter the next day. This experience has been truly horrifying. I just want them to complete the job asap so I can move on.
Business response
11/22/2022
customer has their original financing company in place and as always and their inspection is set for November 30th and the job will be finishedCustomer response
11/29/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.