ComplaintsforDrybar
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Complaint Details
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Initial Complaint
11/27/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have been a long time customer of the Drybar and have been paying for a membership at a rate of $85 per month, which entitles me to two blow-dry services per month. Because of the pandemic, several services had accumulated leaving me with a balance of nine services. In July, I had to cancel my membership because I moved to Naples, Florida for business and my new home is over two hours away from the nearest location. When I asked about the outstanding nine services, I was told that I only had 90 days to use them. It should be understood that these services accumulated due to the pandemic and that there is no way that I can use nine services in 90 days when the nearest Drybar is over two hours away. I have paid for these services and was simply asking that I be provided with the time to use them or be given my money back. I have contacted Drybar numerous times both by phone and by the in-app contact form to resolve the issue with my membership and have not received any response. The phone representatives say they don't have the authority to help and the in-app inquiries go unanswered. On October 11, 2021, I sent an email (attached) and still no response. My membership is under: ***************@gmail.com, phone number: (XXX) XXX-XXXX. They have taken $382.50 from me with no services rendered. After months of trying to reach them, at this point, I just want my money back.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.