ComplaintsforRest and Relaxation Moving/Delivery LLC

• Initial Complaint

  06/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Rest & Relaxation Moving/Delivery LLC 1ST TOLD WOULD COME BEFORE 6PM 2ND PLACE WAS AT THE **** WHEN THEY CLOSE SO CAN MOVE OUT&SIGN DOCS.CHARGED FOR AN EXTRA DAY.3 MAN WERE MOVING THINGS&PACKAGED SEVERAL THINGS GARBAGE BAGS ARE NOW DISTOYRED 2NDPLACE WHICH THEY KNEW THE DRIVERS DROVE 2 PLACE HAD 2 WAIT OVER AN HOUR IT WAS ABOUT 8PM WAY 2 THE FINAL PLACE WAS DARK.EVEN DRAGGING MY NEW FURNITURE THAT HAD DAMAGE 2 IT I COULDNT EVEN GET 2 MY CLOTHES OR MEDICATION.THEN LATER I SEE ONE GUY JUST LEFT FIND MY BEDSET JUST LEFT ME A MATTRESS 2 SLEEP ON THEN I GOT A CALL WHILE THE GUYS WERE SMOKING POT SAYING THAT THEY GUYS CANT STAY ANY LONGER AND WAS TOLD I HIGHER PRICE THEN WHEN DRIVE IS ONLY 20 MINS AWAY.2 MAN CREW&ALL THEY DID WAS A DINING ***** WHICH I HAD 2 REDO BECAUSE IT IT WAS WOBBLY&THE CEWS WERENT TIGHT THEY HAD 2HALF HOURS 1 ***** HALF DONE I HAD 2 GO AND RE TIGHTEN THE ***** THE DINING ROOM ***** &OTHER GUY ***** EVEN FINISH THE ***** HE WAS DOING FINDING OUT HE WAS BUILDING IT WRONG&***** FOLLOW THE DIRECTIONS.HIDE WALLETS&FURNITURE IF NOT IT WILL BE DAMAGED OR TOSSED LIKE GARBAGE.2ND CHANCE&THIS IS WHAT GOT!NEGATIVE STAR THATS WHAT I WOULD GIVE THEM.TRUSTED THE WRONG PEOPLE!LEFT MY PLACE A MESS BROKE THINGS DIDN'T GIVE ME MY SHELVES BACKHE WOULD COME BACK FIX EVERYTHING THEN HE CHANGED MIND SAIDSTILL HAVE MY SHELVES THEY CAN'T BUILD WELL THAT WAS WRONG THE ***** EVEN FOLLOW THE DIRECTIONS TO MANUAL AND BUILT IT BACKWARD MY JEWELRY WAS HUNG UP THEY PUT IN TRASH BAG NOW PIECES BROKEN.I SPENT&EVERYTHING THAT WAS DONE WAS DAMAGED.THEY STOLE AND BROKEN MY NEW FURNITURE I SPENT SO MUCH ON.HAVE PICTURESI TRUSTED THEM WITH MY THINGS AND NOW,OWNER SAYING THAT HE WOULD FIX THE PROBLEM AND THEN CHANGED HIS MIND.WANT MY SHELVES&STUFF BACK 2 BE REFUNDED MUCH DAMAGE 2 STUFF THEY CAN EITHER DO THE JOB&GIVE ME MY REFUND PAY FOR THE DAMAGES&FURNITURE THAT THEY ARE HOLDING HOSTAGE PLEASE HELP ME THEY SHOULD HAVE 2 FIX THIS&MAKE RIGHT.PLEASE HELP ME I HAD MORE TO WRITE

  Customer response

  06/10/2024

  BEWARE! COMPANY WILL TAKE YOU FOR A RIDE FOR YOUR MONEY!!1ST OF I WAS TOLD THEY WOULD COME WAY BEFORE 6PM BECAUSE THATS WHERE THE 2ND DESTINATION WAS AT THE STORAGE UNIT WHEN THEY CLOSE SO I CAN MOVE OUT AND SIGN DOCUMENTS. THEY CAME AFTER 6PM AND I WAS CHARGED FOR AN EXTRA DAY. THEN WHEN THE ***S CAME OUT OF THE ****** THEY WERE JUST STAND THERE COMPLAINING ABOUT THE *** BEFORE HAND.THEY WERE SLOW & SLACKERS. I HIRED A 3 MAN **** THEY WERE MOVING MY THINGS AND PACKAGED SEVERAL THINGS IN GARBAGE BAGS THAT ARE NOW DISTOYRED. THERE WAS ONE GOOD WORKER WHILE THE OTHERS WERE SITTING AROUND DOING NOTHING. THEN WHEN DONE WE WENT TO 2ND DESTINATION WHICH THEY KNEW THE DRIVERS DROVE TO THE FINAL DESTINATION SO WE HAD TO WAIT OVER AN HOUR THEN ONE OF THE **** MEMBERS KEPT CALLING ASKING WHERE THEY WERE THE THEY ASK IF HE CAN PUT IT IN HIS ***** WHEN HE COULDNT AND THEY ALREADY SAID THEY WERE ON THE WAY. I TOLD THE *** THAT THEY BETTER NOT CHARGE ME FOR TIME AND I ASKED THEM HOW MUCH LONGER DO WE HAVE? THE *** SAID WHEN DID YOU SIGN IN? I SAID THAT I ***** SIGN ANYTHING AND THE *** WAS SAYING THATS THE 1ST THING THERE SUPPOSED TO DO.WHILE WAITING MY REALTOR WAS AT THE FINAL DESTINATION AND WAS ASKING WHAT WAS HAPPENING AND SHE COULDNT WAIT ANY LONGER BECAUSE IT WAS GETTING DARK SO SHE DROVE TO THE 2ND DESTINATION AND EVEN SHOWED UP BEFORE THE ***S IN THE ***** DID WHICH DOESNT MAKE SENSE WHEN THEY WERE THERE AT SAME TIME. THEN THE ONE *** WHO WAS WITH ME LOADED EVERYTHING AND WE WERE JUST WAITING THERE FOR THE DRIVER TO SHOW UP. FINALLY, THEY SHOWED AND THEY PUT THE STUFF IN THE *****. IT WAS ABOUT 8 PM AND ON OUR WAY TO THE FINAL DESTINATION WHEN IT WAS DARK OUT. I TOLD THE ***S THAT I HAD MADE THEM A LAY OUT OF WHERE EVERYTHING SHOULD GO.THEY DID NOT EVEN FOLLOW IT AND PUT THINGS MESSED UP AND EVERYWHERE. EVEN DRAGGING MY NEW FURNITURE THAT HAD DAMAGE TO IT. I COULDNT EVEN GET TO MY CLOTHES OR MEDICATION. THEN LATER I SEE ONE *** JUST LEFT AND I NEVER SAW HIM AGAIN HE WAS IN THE *****. THE OTHER 2 WHERE TRYING TO FIND MY BEDSET SO I COULD HAVE WHERE TO SLEEP ON AND SAID COULDNT FIND IT WHEN IT WAS RIGHT THERE AND JUST LEFT ME A MATTRESS TO SLEEP ON THEN I GOT A CALL WHILE THE ***S WERE SMOKING POT SAYING THAT THEY ***S CANT STAY ANY LONGER AND WAS TOLD I HIGHER PRICE THEN  WHAT I WAS TOLD THEN I SAID WHAT ABOUT WHEN THEY WASTED AN HOUR GOING TO THE WRONG DESTINATION THEN THEY CHANGED PRICE.WHEN DRIVE IS ONLY 20 MINS AWAY. THEN I WAS GIVEN A *****T AND THEY SAID TO JUST SIGN.I BUILD MY OWN BED SET IN 30 MINS. I CALLED THE COMPANY GIVING ANOTHER CHANCE AND HOPING THE ASSEMBLY WOULD BE BETTER. THEY WERE A 2 MAN **** AND ALL THEY DID WAS A DINING ***** WHICH I HAD TO REDO BECAUSE IT IT WAS WOBBLY AND THE **** WERENT TIGHT THEY HAD 2 AND HALF HOURS I GOT 1 ***** HALF DONE BECAUSE I HAD TO GO AND RE TIGHTEN THE ***** TO TO THE DINING ROOM ***** & THE OTHER *** ***** EVEN FINISH THE ***** HE WAS DOING AND FINDING OUT HE WAS BUILDING IT WRONG AND ***** FOLLOW THE DIRECTIONS. I TOLD THEM THAT I HAD TO GO THEY DROPPED EVERYTHING WHERE IT WAS AT CALLED THERE BOSS TO CHARGE ME TOLD ME  TO LOOK AND SIGN AND I SAW THAT THERE WERE OTHER FIELDS TO ENTER SUCH AS IF SERVICE WAS GOOD AND EVERYTHING WAS COMPLETE *** WAS LIKE YOU JUST HAVE TO SIGN I SAID HOLD ON AND SAID IT WAS INCOMPLETE.I COULDNT BELIEVE HOW SLOW THEY WERE AND HOW THEY DID THINGS INCORRECTLY AND GOT NOTHING DONE SO SPENT THAT MONEY FOR NOTHING. ALSO FROM THE 1ST MOVE THEY TOOK MY DRESSER SHELVES OUT AND NEVER GAVE THEM BACK THEN THEY SAID THEY WOULD AND NEVER DID. REST & RELAXATION IT'S MORE LIKE H*** & DRAMA.TOOK MONEY EVEN THOUGH THE SERVICE WAS HORRIBLE.FYI WHEN YOU SIGN READ CAREFULLY BECAUSE THEY WILL FILL IN THERE ON GREAT SERVICE SHEET & JUST TELL YOU 2 SIGN WHEN IT WAS THE WORST EVER!MONEY SPENT MY PLACE SHOULD HAVE BEEN DONE 2X ALREADY!I SHOULD OF LISTEN TO WHAT PEOPLE SAID.NOW STUCK PAYING FOR STUFF THAT AND I HAVE TO REDO & CORRECT ALL MISTAKES WASTING MORE TIME SO I'M NOT RESTING & RELAXING.WISH I NEVER DID THIS.NOW IM OUT MONEY & LEFT WITH AN EMPTY HOUSE WITH PARTS LEFT EVERYWHERE. I LEARNED MY LESSON.SORRY JUST UPSET THAT PEOPLE WILL TAKE MONEY LIKE THAT &NOT DO GREAT ***, THEY PROMISE YOU! SO, HIDE YOUR WALLETS & FURNITURE IF NOT IT WILL BE DAMAGED OR TOSSED LIKE GARBAGE.I HAVENT STOPPED CRYING SINCE THESE SO-CALLED MOVERS I HIRED.DONT WASTE YOUR TIME YOUR BETTER OFF DOING IT BY YOURSELF. DONT WASTE YOUR TIME & EFFORT! TRUST ME NOT WORTH IT! I HAVE NOTHING BUT SUFFERED THIS WHOLE PROCESS & STILL HAVING RESTED OR RELAXED SINCE THEM. BEWARE! TRYING TO SAVE YOU ALL FROM THIS NIGHTMARE.TRUST ME I'M GOING TO HAVE TO PAY FOR THERAPY FOR THIS.NO JOKE COMPANY THEY TALK THE TALK BUT ACTIONS SPEAK LOUDER THAN WORDS. I HAD GIVEN THEM A 2ND CHANCE & THIS IS WHAT I GOT! SHAME ON ME 2 MAKE THAT MISTAKE BELIEVE THAT THEY WOULD MAKE THINGS BETTER I REALLY TRUSTED THAT THEY WOULD DO THE *** BUT SADLY THEY DIDN'T & LEFT HURT & CRYING THAT SPENT THE MONEY FOR NOTHING! NEGATIVE STAR THATS WHAT I WOULD GIVE THEM.NO BUENO! I TRUSTED THE WRONG PEOPLE! LEFT MY PLACE A MESS BROKE THINGS DIDN'T GIVE ME MY SHELVES BACK. THEN I WROTE A NEGAVTIVE REVIEW AND ******* HAD CONTACTED ME SAYING THAT HE WOULD COME BACK AND FIX EVERYTHING THEN HE CHANGED HIS MIND AND SAID THAT THEY WERE NOT GOING TO SHOW UP AND MAKE UP FOR MY BAD EXPERIENCE WHILE THEY STILL HAVE MY SHELVES AND NOT THAT FURNITURE IS TRASH BECAUSE CANT EVEN USE IT.I DID A BETTER *** I HAD TO BUILD MY OWN BED TO SLEEP ON BECAUSE THEY LEFT ME TO NOW HAVE TO DEAL WITH FIXING EVERYTHING NOW. I WAS SO HURT I THOUGHT THEY WOULD FIX THINGS BUT GUESS NOT.I HAVE  PROOF OF MADNESS THAT THEY MADE ME GO THROUGH.I HIRED THESE PEOPLE BECAUSE I HAD NO ONE AND DONT HAVE ***** OR THE EXPERIENCE SO I THOUGHT THIS COMPANY DID AND WAS TOLD THERE IS NOTHING THAT THEY CAN'T BUILD WELL THAT WAS WRONG THE ***** EVEN FOLLOW THE DIRECTIONS TO MANUAL AND BUILT IT BACKWARD AND ADDED PARTS THAT WERENT EVEN IN THE BOOK.NOW CAN'T UNPACK CLOTHES.I HAVE NO FURNITURE SINCE NOT BUILD IT & DIDN'T GIVE MY SHELVES BACK DURING 1ST TIME I HIRED THEM MOVING 3 MAN **** SO THAT FURNITURE IS GARBAGE.MY MEDS & CLOTHES UNDER MESS WHEN THEY WERE LABELED.PUT EVERYTHING IN ONE PLACE CANT EVEN GET TO THEM.YOU SEE IN 1 OF THE PICTURES MY JEWELRY WAS HUNG UP THEY PUT IN TRASH BAG NOW PIECES BROKEN. I SPENT & EVERYTHING THAT WAS DONE WAS DAMAGED.IT COSTING 4X TO FIX.MONEY WAS A WASTE & ADDED UP EVEN MORE FOR THE LOSSES.TAKE ADVICE OR NOT UP TO YOU I WAS TAKEN ADVANTAGE OF.I SAW ALL THE OTHER REVIEWS & SAW HOW HARD THEY WORKED & WHY COULDN'T HAVE GOT THE SAME FOR ME THE OTHER PLACES WERE A LOT BIGGER I THINK THOSE ARE FAKE OR MAYBE BECAUSE IM A GIRL AND ON MY OWN THEY SAY AN OPPORTUNITY TO TAKE.THE *** ***** CARE AND STILL WILL NOT GIVE ME MY STUFF BACK THAT THEY NEVER GAVE BACK TO ME BECAUSE I TOLD THEM LOOKED LIKE THINGS WERE MISSING BUT THEY JUST WANTED TO LEAVE. OWNER ***** CARE ABOUT THE SERVICE I GOT AND HE ***** WANT TO FIX IT WHEN GAVE HIM THE CHANCE TO. THEY STOLE AND BROKEN MY NEW FURNITURE I SPENT SO MUCH ON. I HAVE PICTURES IM JUST STILL IN SHOCK ABOUT THIS AND BROKEN HEARTED BECAUSE I TRUSTED THEM WITH MY THINGS AND NOW, I HAVE KNOW NICE THINGS OR EVEN MY THINGS THEY TOOK. CAN YOU PLEASE HELP ME I HAVE ONLY A FEW PICTURES AND TEXTS FROM THE OWNER SAYING THAT HE WOULD FIX THE PROBLEM AND THEN CHANGED HIS MIND.THEY SHOULD HAVE TO PAY FOR THE BROKEN STUFF AND GIVE ME MY STUFF BACK AND THEY EVEN KNEW THEY HAD IT AND STILL WONT GIVE IT BACK TO ME AND SHOULD GET MY REFUND BACK I WORKED HARD FOR THAT MONEY AND THEY ***** DESERVE OR EARN IT. PLEASE HELP ME I DONT HAVE MUCH MONEY IM NOT RICH. IM JUST A GIRL WHO WANTED TO START A NEW LIFE WITH NEW THINGS AND DONE CORRECTLY AND COULDNT EVEN GET THAT EVEN WHEN I PAID FOR IT., PLEASE HELP ME IM SO SAD AND STRESSED I DONT KNOW WHAT ELSE TO DO. I DONT HAVE THE ***** FOR ANY OF THIS AND CANT BELIEVE THEY DID THIS TO ME AND I WANT TO WARN OTHERS SO THEY DONT GO THROUGH THE **** AND SUFFERING THAT IM GOING THROUGH RIGHT NOW. PLEASE HELP ME! IM BEGGING! I JUST WANTED MY STUFF COMPLETED AND THEY SHOULD OF HAVE DONE THAT.PLUS I WANT MY SHELVES & STUFF BACK AND TO ALSO TO BE REFUNDED SINCE THEY DID SO MUCH DAMAGE TO MY STUFF THAT I CAN'T EVEN USE ANYMORE.THEY CAN EITHER DO THE *** AND GIVE ME MY REFUND OR THEY CAN PAY FOR THE DAMAGES AND FURNITURE THAT THEY ARE HOLDING HOSTAGE AND WILL NOT GIVE BACK TO ME.PLEASE HELP ME THEY SHOULD HAVE TO FIX THIS AND MAKE THIS RIGHT. I ALSO HAVE PICTURES IF NEED THEM. PLEASE CONTACT ME AT ANY TIME AND THANK YOU FOR YOUR HELP.

  Business response

  06/30/2024

  *****************************;

• Initial Complaint

  09/20/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I moved from Hollywood to Daytona and this was the worse moving experience possible. Now, let me preface this by saying in the last 5 years I have moved 3 times due to my job and this was nothing short of a nightmare. I started out by checking out Groupon and came across this company. When I called them they convinced me to purchase straight from them instead of through Groupon and they would honor the Groupon price. We discussed prices over the phone and we discussed extensively the hourly rate vs a flat rate and what my final cost would be if I chose either one. I went with the hourly rate, we estimated 8 hours and the gentleman I was speaking to gave me what would be my final cost for 8 hours (this includes travel, packing, and unloading). He also explained how any extra time was calculated. The movers came and I stared my stop watch to ensure I knew what my cost would be. When the movers arrived and started unloading I saw a mark o

  Business response

  09/28/2021

  Business Response /* (1000, 5, 2021/09/28) */ The fuel charge and hourly rate were discussed with the client prior to the move as well. The estimate was sent through an email as well. The client was offered additional insurance prior to the move. The additional insurance was declined. The client was paid out according to Florida state law. No further payment will be paid. Consumer Response /* (3000, 7, 2021/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is an absolute and outright lie. They never sent me an email with the estimate as they said they did in their response. If they did I would love to see them prove it by providing a copy of it. They never discussed an additional fuel charge either. Everything in their response is a lie. AND, I was paid NOTHING. I would have taken the extra insurance if it as offered or even discussed with me. LIARS. Business Response /* (4000, 18, 2021/12/16) */ The fuel fee was discussed with you prior to the move and you were paid out on the TV in line with the state of Floridas law. We will not be issuing a refund for any of those to reasons.

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