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Complaint Details
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Initial Complaint
04/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The company ActionWindow owner ***** installed my windows. He purchased the windows from ECO. A contract was signed with ***** in September 2019. I noticed rust on the frame of the slider and the door frame rusting several years ago, but ***** said no not rust. You're wrong never has that happened. After that conversation in 2020. I noticed bubbling in the paint in the door area which looks like rust in the frame. So I've tried calling and texting *****, but he refuses to communicate with me. I then decided to go straight to the Manufacture, which is ECO window systems at. *************************************************************** Ph: ************. After speaking with ECO customer service they told me the following: You need the ** # from the installer. So I asked my mother-in-law who was getting windows installed from ***** if she could please ask him about the ** # he told her that he would need to contact his assistant. Well, the assistant said to my in-law he could not locate the ** number. It's been nothing, but a merry-go-round with *****. He does not want to locate the ** number and does not care at all because he has his payment and does not need to be bothered with this. All I need from ***** is the ** number for the product so the manufacturer will repair or replace the door. I'm still in communication with ECO, but their telling me if you have no **# there is nothing we can do because the installer uses the **# and links it with the customer. Without a ** number, we cannot locate your order. If Action Window placed the order, they should have the ** number, as that is how they were able to obtain the windows when they were delivered to them. I explained to them that the installer will not return my calls. In order for me to get any help with this door the Manufacturer needs the ** number. The owner of ******************************************************************* has refused to take my calls or locate the ** # for my purchase. Any help would be greatly appreciated.Business response
04/12/2023
****************** characterization of my company and me are untrue. Her accusations are easily belied by the fact that we just finished installations in approximately 30 apartments overseen by ****************** mother-in-law, ***************** Logic would dictate that ************** would not be referring our company to anyone, much less family members, if we were the nonresponsive, careless company she claims us to be. As for the missing PO, ************** had ******** contact us for this information. ******** incorrectly told us that ****************** windows were purchased via Mr. ***************************** Attached is the screen shot of ****************** text. It states, "Did you ever find PO for my son's house. [address intentionally omitted]. ****** and **************************** They PO in order for Mr. Glass [emphasis added] to fix the rust on windows." ************** states in her compliant to the BBB that ECO is the manufacturer. This miscommunication, not our companies' indifference, explains why we were unable to locate ****************** PO number. ECO's PO for ****************** job is 179715.
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Contact Information
5743 NE 17th Ter
Fort Lauderdale, FL 33334-5984
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.