Business ProfileforBitdefender, Inc.

The service was for protection for my Netgear router. I have discarded the router and no longer require the protection services for this device. I called the ********************** customer support number on 23 July 2024 to cancel the annual subscription after $99.87 was charged to my debit card. The representative then opened a case to have this subscription canceled. I was emailed from the case manager to change my subscription from a 24 month coverage to a month 12 month instead of canceling the subscription. I responded to the case manager and explained that I no longer have the device and that I have sinced moved overseas for a military assignment and asked to again cancel the subscription. I then received a response from the case manager that stated because I took too longer to respond that no changes would be made to my account. On 28 July 2024, I called the Bitdefender customer support number about canceling my annual subscription. The representative stated the case had been elevated to the case manager for cancelation and that there was nothing that could be done further to cancel my subscription. I asked to speak with another representative and was refused. The representative continued to stated that my case was being handled by the assigned case manager. When I was getting nowhere with the representative, I ended the call and called back to speak with another representative, only to again be speaking with the same representative. This representative keeps stating that the case has been elevated, even though the assigned case manager has emailed me that no further changes will occur with my account.