![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforNano Products LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/08/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On May 6th 2021, I purchased the Nanoleaf from an authorized vendor. I had started to experience issues with the attached remote on 9/12/22 and reached out directly to Nanoleaf support. There had been a recall made of the remotes that came with the kits sold in May of 2021 and my kits was included in the defective lot. I received a replacement remote on 9/14/22 however as of 12/5/23, the 2nd remote has ceased to function in the same exact manner as the first. The remote no longer lights up or registers the light panels. I reached out to the company to explain that the 2nd remote had ceased functioning and requested assistance. The company provided NO troubleshooting and advised that they wouldnt be honoring the 2 year warranty on the remote sent on 9/14/22. The company had known about the existing issues with the remotes attached to their Element Light Kit but have yet to provide a long term solution as the replacement parts keep malfunctioning. Its as though theyre trying to put a bandaid on the issue until they can say their product is no longer covered by the warranty so they dont have to fix the long term issue with the remotes.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Fort Lauderdale, FL 33321
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.