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Business ProfileforThe Singing Machine Company, Inc.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 6301 NW 5th Way STE 2900, Fort Lauderdale, FL 33309-6191
- BBB File Opened:
- 7/5/2007
- Years in Business:
- 26
- Business Started:
- 6/10/1998
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- The Singing Machine Company
- SMC Global Inc.
- Hours of Operation
Primary
- M:
- 10:00 AM - 5:00 PM
- T:
- 10:00 AM - 5:00 PM
- W:
- 10:00 AM - 5:00 PM
- Th:
- 10:00 AM - 5:00 PM
- F:
- 10:00 AM - 5:00 PM
- Sa:
- Closed
- Su:
- Closed
- Business Management
- Mr. Gary Atkinson, CEO
- Mr. Philip Lau, Director
- Mr. Joseph Kling, Director
- Contact Information
Principal
- Mr. Gary Atkinson, CEO
Customer Contact
- Mr. Gary Atkinson, CEO
- Ms. Jackie Perez, Customer Service Manager
- Mr. Juan Vargas, Customer Service Manager
- Mr. Philip Lau, Director
- Mr. Joseph Kling, Director
- Additional Contact Information
Fax Numbers
- (954) 596-2000Primary Fax
Phone Numbers
- (866) 670-6888Other Phone
- (954) 596-2000
Customer Complaints
5 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
John B
11/27/2023
The Singing Machine Company, Inc. Response
11/27/2023
We truly apologize for **************************** experience with attempting to unsubscribe from the News Letter subscription that he initially subscribed to. Our goal is for the consumer to have the best experience possible.
************************ contacted our customer service department today, 11/27/2023, at 10:42am by initiating a Live Chat with one of our customer service representatives. *** ********** contacted us asking for the customer service representative to cancel his subscriptions to our News Letter Blast.. ************************, was advised by the representative, when signing up for our Newsletters, the customer agreement verbiage, informs the customer they may cancel at any time. Our customer service representative was explaining to the customer that each News letter or email communication from The Singing Machine, gives the option to unsubscribe. The option to unsubscribe is toward the bottom of each communication. The customer service representative was trying to assist ************************ and apologized to him several times. At 11:14AM during the Live Chat, the customer service representative apologized again, and responded with " I apologize, I will definitely report the issue immediately. Again I do apologize Being that the link is not working on your end, I will report it immediately. Unfortunately, it may be due to the holidays specials. Again, I apologize". The customer service representative immediately brought it to my attention. I immediately contacted our Web designer and reported the issue. We are happy to advise, that our Web designer was able to "unsubscribe" ************************ from the News Letter subscriptions. Mr.
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