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            Business ProfileThe Singing Machine Company, Inc.

            Karaoke

            Contact Information

            6301 NW 5th Way STE 2900

            Fort Lauderdale, FL 33309-6191

            Visit Website
            (954) 596-1000

            Business hours

            Closed
            Business Hours
            10:00 AM - 5:00 PM
            10:00 AM - 5:00 PM
            10:00 AM - 5:00 PM
            10:00 AM - 5:00 PM
            10:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            6301 NW 5th Way STE 2900, Fort Lauderdale, FL 33309-6191
            BBB File Opened:
            7/5/2007
            Years in Business:
            26
            Business Started:
            6/10/1998
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • The Singing Machine Company
            • SMC Global Inc.
            Hours of Operation

            Primary

            M:
            10:00 AM - 5:00 PM
            T:
            10:00 AM - 5:00 PM
            W:
            10:00 AM - 5:00 PM
            Th:
            10:00 AM - 5:00 PM
            F:
            10:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Gary Atkinson, CEO
            • Mr. Philip Lau, Director
            • Mr. Joseph Kling, Director
            Contact Information

            Principal

            • Mr. Gary Atkinson, CEO

            Customer Contact

            • Mr. Gary Atkinson, CEO
            • Ms. Jackie Perez, Customer Service Manager
            • Mr. Juan Vargas, Customer Service Manager
            • Mr. Philip Lau, Director
            • Mr. Joseph Kling, Director
            Additional Contact Information

            Fax Numbers

            • (954) 596-2000
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a Singing Machine karaoke machine, but it has never worked since I bought it and it is now out of warranty. I contacted the Singing Machine Company and spoke with the **************** Manager, ******, to see if their company would either repair the machine or make an exception and replace it, but they refused to do anything to help me with this, so I was sold a new defective karaoke machine and it appears that I am out the money for it. The Singing Machine Company could have made an exception and helped me with this, but the fact that they wouldn't do this and the fact that their machine was defective, shows me that this company doesn't stand behind their products or care about their customers, so I do not recommend anyone buying The Singing Machine Company's products.
            Read More
            Read 4 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John B

            11/27/2023

            Do not sign up for their mailing lists in any way. They make it impossible to unsubscribe. They provide an unsubscribe link, but it takes you to a web page asking you to click a button that doesn't exist. I contacted their customer support through chat and was told "Please be advised that when you were signing up for the News Letter from The Singing Machine, in the customer agreement verbiage, it's mentioned that the customer will be required to cancel their subscription themselves. Unfortunately, we are not able to cancel your subscription for you. Please try again, when you receive the next newsletter. I apologize for any inconvenience.". Chat claims they have no way to unsubscribe me. Their phone support also has no way to unsubscribe you and is blaming me for signing up for the mailing list. I have been on chat for 20 minutes and 15 minutes on phone support and they don't have the ability to unsubscribe and it can't be done through the app or web portal as a customer.

            The Singing Machine Company, Inc. Response

            11/27/2023

            We truly apologize for **************************** experience with attempting to unsubscribe from the News Letter subscription that he initially subscribed to.  Our goal is for the consumer to have the best experience possible. 

            ************************ contacted our customer service department today, 11/27/2023, at 10:42am by initiating a Live Chat with one of our customer service representatives.  *** ********** contacted us asking for the customer service representative to cancel his subscriptions to our News Letter Blast..  ************************, was advised by the representative, when signing up for our Newsletters, the customer agreement verbiage, informs the customer they may cancel at any time.  Our customer service representative was explaining to the customer that each News letter or email communication from The Singing Machine, gives the option to unsubscribe.  The option to unsubscribe is toward the bottom of each communication.  The customer service representative was trying to assist ************************ and apologized to him several times.  At 11:14AM during the Live Chat, the customer service representative apologized again, and responded with " I apologize, I will definitely report the issue immediately. Again I do apologize Being that the link is not working on your end, I will report it immediately.  Unfortunately, it may be due to the holidays specials.  Again, I apologize".  The customer service representative immediately brought it to my attention.  I immediately contacted our Web designer and reported the issue.  We are happy to advise, that our Web designer was able to "unsubscribe" ************************ from the News Letter subscriptions.  Mr.  

            Read 1 More Customer Review

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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