ComplaintsforArbor Touch Tree Service
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Complaint Details
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Initial Complaint
12/02/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I hired Arbor Tree services when ***** came door to door looking for business, they were to remove several trees and do general clean up of ivy and trim other trees. Another guy arrived, and he said my coconut trees were infected and needed to come down to protect other trees. I asked for a quote, but they went ahead and cut down the trees and later ******* gave me a huge invoice which I refused and negotiated a fair price.During this time they dropped a huge ladder on my aluminum fence and bent the top railing on one section. the owner ************************* said his brother in law was in the fencing business and would fix it.After this, they came and finished 90% of the work and then asked for full payment, I paid all but $100, they agreed to come back later. Instead, they went over to my neighbors and did her trees and left, After repeated promises to come back and finish and to repair my fence, they are now not answering my calls and my fence is still broken and I had to hire another company to finish their work.Initial Complaint
10/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
I hired ARBOR TOUCH TREE SERVICE on 09/28/2021 and they performed half of the job only. I made the mistake of paying them in full because they promised to return the next day to finish the job but they never came back. I have called them at least 8 times and they promised to return. Twenty day later I felt swindledBusiness response
12/06/2021
Business Response /* (1000, 6, 2021/10/18) */ Contact Name and Title: ***** office manager Contact Phone: XXXXXXXXXX Contact Email: *********@gmail.com Apologize but no one showing up so if you could please contact me XXX-XXX-XXXX I was out of town so I would really like to find out what happened and what is going on. I would like to resolve this issue feel free to contact me at your earliest convenience. Where Rosie I would like to resolve this issue as soon as possible please feel free to contact me at the above number. Consumer Response /* (3000, 14, 2021/11/01) */ ****** ********* re: Case # XXXXXXXX : Arbor Touch Tree Service The contractor left unfinished 50% of the agreed upon trimming job. He never finished the job that was paid in full ($1,500.00). I have messages from the operator stating that he will come back the next day but over 30 days passed by and at the end I had to contract another entity to finish the job. BBB and all potential clients shall know that ARBOR TOUCH TREE SERVICE is not reliable. Best regards,
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.