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ComplaintsforBroward Motorsports OF Ft. Lauderdale
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Complaint Details
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Initial Complaint
10/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I feel compelled to write this review and let potentional customers know my experience with your service department. I've been chasing my service **** ******** for 3 weeks on the status of a routine service appointment and the resolution of an issue with the installed speakers which never worked. I am still waiting as of 10-02-23.While the 1st service was completed successfully, according to ******** it is normal for ****** to take weeks to respond to a request to replace a faulty speaker setup before Service can act. Apparently it's also normal for ****** not to provide Broward Motorsports any guidance on when the parts can be expected. To top it off, I have never received a single proactive communication from ******** I have to do all the chasing every time. That's not good customer service no matter how long ****** "normally" takes.While the purchasing experience was great, the service leaves a lot to be desired and ultimately I can't see myself purchasing my 2nd vehicle from this dealer. I wish anyone a lot of luck if you're facing a situation similar to mine and just know I feel your pain.Sincerely,**********************Initial Complaint
03/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
10/29/22 Took my Polaris Slingshot (SS) to Broward Motorsports (BMS) for a crash inspection & repair with Service Advisor ***********11/5/22 Received estimate for $8463.83 which I passed to my insurance company.3/2/23 Received text: ready for pickup (yes 4 months later).3/3/23 Arrived at BMS & received a bill from ***** for over $17,000. I asked him to contact the Insurance Adjuster (IA) to resolve the overage.3/9/23 Text from ***** stating he would call the adjuster directly & resolve my issue by the next day.3/10/23 - Texted BMS for an update.3/13/23 - BMS responded: vehicle ready.3/13/23 - Asked for confirmation that billing was resolved.3/14/23 Filed a complaint with Progressive Insurance.3/15/23 - Received text confirmation from BMS "everything is worked out".3/15/23 Attempted to pick up my SS & pay with a Progressive check for $5132.91 & my $500 deposit. The check was refused.3/15/23 Spoke with IA's Supervisor who offered to call BMS on my behalf to clear the issue of the $5132.91 balance.Received a call from IA that my balance would be only $500 .3/16/23 Visited BMS & received a bill for $500 which I paid in cash before attempting to pickup my vehicle. Inspection of my vehicle revealed the work was substandard. Repair order states: no used, rebuilt, reconditioned parts are used but:The hood was not new & contained a crack in it.Both front wings had *********************** wing improperly mounted with a clamp drilled into the fairing leaving a noticeable gap.Somehow, someone snapped off my gear shifter & attempted to just stick it back atop the sheared bolt. I gave the broken part to the manager ***** with the expectation he would resolve my issue but he pretended to be dumbfounded & refused to return my deposit. I left with no money, no vehicle & no resolution. The vehicle was undriveable yet someone brought it up to the Receiving Area.
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Contact Information
2100 W Sunrise Blvd STE 161
Fort Lauderdale, FL 33311-5753
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.