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Find a Location

Luxury Motors has 1 locations, listed below.

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    Business ProfileforLuxury Motors

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    5355 SW 34th Way, Fort Lauderdale, FL 33312
    BBB File Opened:
    2/19/2013
    Contact Information

    Principal

    • Customer Service Manager

    Customer Contact

    • Customer Service Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/27/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    On 07/23/2022 we purchased a 2010 Jaguar XK with less than 19k miles on it. The seller, Stanislav (****) ******* with Luxury Motors in **************, **. told ** that the car was in "excellent condition, had all the service records, had been checked out by his mechanic, kept in an air-conditioned garage, perfect, etc." We were not able to go to his business at ******************************************************* to see the car as he said it was closed for the fourth of July Holiday. He had us meet him at his condo at **************************************************************. We took the car to our shop for a diagnostics test since he didn't give us any service records. They found an oil leak, windshield washer pump not working, L&R side markers not working. We had the windshield washer pump replaced at another shop for $401, L&R bulbs replaced, and are driving it a bit to wait to have the oil leak rechecked. The **** at the diagnostics shop was almost $580 but we did have the oil changed. After having it back home I noticed the rear windshield and the canvas were separated. I looked inside and there is mold/mildew from where it has leaked the entire length of the windshield. We have had to order another top for a cost of $2,500 which includes labor. I asked the seller to pay for the top but he will not. He whipped out an AS/IS NO WARRANTY paper last thing. The dealer misrepresented the car as being in excellent condition with nothing wrong with it. Another thing he failed to do is mention a place where it looks like someone tried to fix something by painting over it. It is a bubbled-up spot near the back window. I believe it is aluminum oxidation.. We believe we should be reimbursed for all of the repairs/replacements. Goes by ******* Luxury Motor Cars, *****************, The dealer became irate with me at one point accusing everyone of trying to rip us off. Our shop has a great reputation and we've used them for many years. They were high on the pump, so we went elsewhere.

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jamie P

    1 star

    04/29/2024

    They totally robbed me the night I went to drive my vehicle home, they suddenly said that they gave me the wrong title by accident, and I had to come back the next day to get the right one.. It didnt sound right but I was like ok I guess.. When I went back the next day, they were ******* me completely and they quickly just told me to put my initials on a some of the paperwork that they had to fix because of the mix up with the car title the night before.. Then they went in the office so we they could finalize everything and give me the keys.. They put my paperwork in my glove in a envelope and were like so nice and courteous.. MORE LIKE DISTRACTING.. When I receivers my first payment it was ridiculous and so was the price of the car .. The car was supposed to be sold as $20,000 with my $7000 down payment and Suddenly it was put down as a $35,000 car and $5000 of my down payment went to some B*#?!T warranty that I never agreed to When I looked through the paperwork it was all photocopied and my initials were forged on several pages of the paperwork that was not the same paperwork that I originally signed the first night .. I got scammed and the finance company SANTANDER was also in cahoots with this dealership SO HORRIBLE I GOT SO SCREWED .. I Cant believe people can rob people like this and they dont go to **** its really really horrible and wrong

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