Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/22/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
A deposit was placed with this contractor on May 28th, 2021 in the amount of $3,700 (roughly half of the invoice). Included in the invoice, the contractor was responsible for running the permits but never followed through with the *****************. On November 9, 2022, we were informed that the permit application became null and void due to "no activity for a prolonged period".As of December 12, 2022, we have attempted to contact ****** Atkins, the owner of Atkins Paving, Inc. countless times including via text message, phone calls, and e-mail. We have only received two responses via text informing us that he will give us a callback but never does. On March 10, 2023, we advised that we would have no other option but to take legal action if we do not receive a response. We again did not receive any communication from Atkins Paving, Inc.We are willing to resolve this issue by either receiving a refund of the deposit or if the contractor contacts us in order to finish the job.Business response
04/07/2023
This matter is being resolved between ***************************** and **************************************** to complete the job.Customer response
04/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and agree that both parties have been in communication as to working on a solution for this matter.
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.