![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforNational Payday Loan Relief
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I utilized this company to assist me with debt resolution. I was given the information that my debt would be settled. In 10 months time they had received almost $3000 from me and had only paid $800 of my debt. When I called to cancel their program they were rude and sarcastic and refused to give me any of my money back. I was treated as less than human on the phone. When I asked for clarification of where funds were utilized I was given an untrue response. I was told that three debts had been paid off and this was untrue. When I pointed this out the customer service representative told me I did not know the meaning of the language and repeatedly insulted me. When I pointed out that they were speaking to me in an unprofessional manner and asked to speak with someone else they refused and placed my on hold indefinitely. When I called back the same representative answered and again was sarcastic and demeaning. I have asked for my funds back since they will not be used towards my debt and they refused.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
3221 NW 10th Ter STE 501
Fort Lauderdale, FL 33309-5942
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.