![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforService Paws USA LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/07/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On March 5, 2024, I contacted this company to get a prescriptive letter for a psychiatric service dog, I paid them $189. upfront. I specifically asked if they had a therapist licensed in Md., ***** said yes. I specifically asked if the providers' license # is on the letter. ***** said yes. Under the law for any prescription written by a provider, that provider must be licensed in the state he's writing for. When I recieved the letter and saw no Md. License #, I was concerned and called the company.*** stated that the *** number licensed *********** to practice in all 50 states. Not true. When I spoke with ***********, he stated he was a telehealth provider who could practice in all 50 states. That too is untrue. Further, what kind of signature is ************? There is not only no Md license #, there is no formal signature.I've reached out to the company who claim this is all legit and refuse to refund my money. If you read the laws under Fair Housing Act describing a legal PSD prescription, they clearly state that the practitioner must be licensed in the state for which he is prescribing. I want my money back.Business response
06/04/2024
Dear customer,
Thank you for reaching out to us regarding your recent experience with our Emotional Support ****** ***** letter service. We understand how important it is for you to have the necessary documentation for your housing accommodations and sincerely apologize for any inconvenience you have encountered.
Consultation and prescription letter was provided within 24hours of your request. Prescription letter has all doctors Informationa and credentials, doctor is licensed in multiple states as a telehealth doctor. Licensed number was provided. You were able to speak to the manager and doctor, all questions were answered and advised that letter needed to be turned in to the leasing office/ landlord for verification in order to be approved. The letter was never turned in and the doctor was never called for verification.
After reviewing the case, we acknowledge that there was a misunderstanding regarding the protocol required to secure approval for housing accommodations. We strive to provide clear guidelines and support throughout the process to ensure our clients receive the necessary documentation appropriately.
As a gesture of goodwill and to express our commitment to customer satisfaction, we have processed a full refund for your *** letter.
We deeply regret any frustration or inconvenience this situation may have caused. Your feedback is invaluable to us, and we will use it to improve our services and communication. If you have any further questions or need additional assistance, please do not hesitate to contact us. We are here to help and ensure you have a positive experience with our services in the future.
Thank you for your understanding and patience.
Best regards,*****
Service Paws USA
Customer response
06/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1314 E Las Olas Blvd # 2192
Fort Lauderdale, FL 33301-2334
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.