ComplaintsforNeed a Plumber, Inc.

• Initial Complaint

  05/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 2/21/2023 I called Need A Plumber for electric water heater replacement. They asked for photos of my old heater. I sent 2 pics, of the heater and mfr label with wattage. They found a heater in the warehouse and said it could be installed next day. I said how *****. They said ****** BTUs! I said my heater is **** *****! They said oh sorry, and searched the warehouse again. They eventually found a **** watt heater. I set up the install for the next day. I planned on 2 hours away from work. Upon arrival at my home, the heater was 7-8 inches taller than my old one. The technician said it could be installed even though the old pipes were 7 or 8 inches lower than what would be required for this taller heater. I said OK, believing I got the last electric heater in stock. After 4 hours, the tech said the bill is $1765.00!He said the office added $165 for labor and added copper costs too. No mention was made about returning the heater to the warehouse and sending a proper replacement. I was under the impression this was the only one available. No prior mention was made about extra cost to install the heater. If I sent photos of my old heater and mfr label, shouldnt the plumbing company, who are the Professionals, know what size and wattage are required? I asked for $300 refund and was told I can have a 10% discount on my next service! Why would I ever do business with a plumber who messed up my install? Eventually they offered to install the proper heater at a cost of $1765.00! This is more than the original install. I feel like I should be compensated for missing 2 additional hours of work. I planned on 2 hours for the install and had to take another 2 hours away from work because the Professionals sent the wrong sized heater. Thank you.

  

  Business response

  06/02/2023

  Good afternoon sir,

  Thank you for reaching out to us and expressing your concerns through Better Business Bureau. We value your feedback and take customer satisfaction seriously.

  We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving the issue. I am currently reviewing your complaint, and appreciate your patience.

  In order to thoroughly investigate the matter and provide you the best possible solution, I will be reaching out to you first thing Monday morning. My goal is to address your concerns and work towards a resolution that meets your expectations. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. Thank you for bringing this matter to our attention, and we look forward to speaking with you soon.

  *************************
  Business Manager
  Need A Plumber Inc
  

  Customer response

  06/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩